Tana Heron
Disabilities Sports Coach & Support Worker
Logan Reserve,QLD
Summary
Compassionate Disability Support Worker with 3 years of experience.
Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Hardworking service provider with excellent client service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.
A Hardworking Coach with deep love of sports for all abilities and success at overseeing quality programs.
Skilled at working with team members and families.
Comfortable leading coaching staff to operating interesting, challenging and fully-supported games.
Experienced individual focused on setting attainable goals for athletes of all abilities.
Enthusiastic and patient Sports Coach offering one-on-one assistance for kids requiring additional support.
Careful provider of guidance to turn budding athletes into lifelong champions.
Overview
4
4
years of professional experience
Work History
Disabilities Support Worker
Heron Group Consultants Pty Ltd
Logan Reserve, QLD
01.2023 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Managed challenging behaviors through positive reinforcement techniques.
- Helped disabled persons access community resources such as housing options or job training programs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Improved resident and staff engagement through group activities.
- Organised recreational and educational activities for clients according to individual needs.
Sports Training Manager & Support Worker
Heron Group Consultants - HGC -Sport
Logan Reserve, QLD
01.2023 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff & clients.
- Organised special events such as conferences or training sessions for employees & clients.
- Develop individual self esteem, community engagement and succession plans for staff & clients.
- Developed and implemented individualized training programs for athletes to improve strength, speed, agility and overall performance.
- Assessed injuries sustained by athletes during practice or competition and provided first aid treatments as needed.
- Performed pre-participation physical evaluations of athletes to identify any medical issues that may affect their ability to compete safely.
- Monitored athletes' progress through various assessment tools such as fitness tests, video analysis.
- Instructed athletes on proper nutrition and hydration guidelines to ensure optimal performance levels.
- Provided guidance on the use of protective equipment and safety measures when participating in sports activities.
- Organised team meetings to discuss game strategies, objectives and upcoming competitions.
- Created a positive learning environment by providing support and encouragement to athletes during practices and games.
- Collaborated with coaches to develop conditioning plans that align with team goals.
- Gave presentations at parent and athlete meetings about injury prevention techniques for specific sports activities.
- Evaluated the effectiveness of existing training programs and recommended changes where necessary.
- Educated teams on proper warm-up techniques prior to participation in sporting events.
- Facilitated communication between coaches, players and parents regarding player health concerns or treatment plans.
- Coordinated with physicians regarding rehabilitation protocols for injured athletes.
- Ensured compliance with all safety regulations set forth by governing bodies such as NCAA or NFHS.
- Conducted research into new technologies related to sports medicine that could be used in the field.
- Implemented emergency action plans when necessary due to serious injuries or illness sustained by an athlete.
- Provided education sessions on topics such as injury prevention strategies, concussion management protocols.
- Helped to design fitness and conditioning programs for student-athletes.
HGC Coffee Café -Barrista
HGC Coffee Cafe
Logan Reserve, QLD
01.2021 - Current
- Greeted customers and took orders in a friendly and professional manner.
- Provided detailed information on coffee blends, ingredients and preparation methods.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Operated commercial espresso machines to produce high-quality drinks.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
- Maintained cleanliness of cafe area including counters, tables and floors.
- Followed all health and safety regulations while preparing food items.
- Weighed out portions of coffee beans for grinding according to recipes.
- Organized inventory of supplies for efficient restocking procedures.
- Received payment from customers using cash registers or POS systems.
- Assisted in setting up displays for promotional materials or events.
- Resolved customer complaints in a polite and timely manner.
- Replenished condiments, napkins and other cafe supplies as needed.
- Created specialty drinks based on customer requests or preferences.
- Performed regular maintenance tasks on brewing equipment or blenders.
- Monitored expiration dates of products to ensure freshness standards.
- Inspected brewed coffee for taste quality before serving customers.
- Kept records of sales transactions for accurate accounting purposes.
- Adhered to company policies regarding proper handling of money.
- Provided excellent customer service by anticipating needs quickly.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Heron Group Consultants Electrical tag & testing
01.2021 - 01.2023
School Based Cert 3 Civil Construction Apprentice
LP Pipes & Civil
Coomera, Qld
01.2021 - 10.2022
- Coordinated with other contractors who may have been involved in projects requiring multiple tradespeople.
- Researched various products available in order to determine which ones would be most effective when installing a new system.
- Educated customers on preventative measures they can take in order to minimize future problems with their drainage systems.
- Connected downspouts and sump pumps to the drainage system.
- Utilized laser-leveling equipment to ensure proper grading of the land around pipes or drains.
- Tested newly installed drainage systems to make sure they are working properly.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Maintained organisation, cleanliness and safety in work areas.
- Embraced ongoing education and learning opportunities to develop new skills.
- Transported items and tools from truck to work locations.
- Helped operators align, move and adjust equipment and materials.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Used strong verbal and written communication skills to convey messages to others.
- Completed workshops and off-the-job training to achieve job competencies.
- Completed tear-down of existing structures to prepare for new construction.
- Studied project specifications to determine appropriate construction methods.
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
- Engaged in preparation work to ready worksite for installers.
- Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment.
Year 12 Student
Keebra Park State School
01.2020 - 01.2022
- Advised classmates on course selection based on individual needs.
- Served as a mentor for incoming freshman students.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Designed informational flyers promoting school programs.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
Education
Cert 1 Hospitality - Hospitality
ICON Cookery School
Robina, QLD08.2023
GED -
Keebra Park State High School
Southport, QLD11.2022
Skills
- Client Needs Assessment
- Family Communication
- Disability Services
- Incident Reports
- Personal Care
- Daily Living Requirements
- Client Education
- Home Healthcare Services
- Relationship Building
- Risk Assessments
- Independent Living Support
- Team Leadership
- Emotional Support
- Health Meals and Snacks
- Creative Thinking
- Personal Growth Support
- Care Documentation
- Occupational Health and Safety
- Youth Services
- Client Transportation
- Computer Skills
- Activity Planning
- Client Coaching
- Exercise Program Design
- Strength Training
- Physical Conditioning
- Fitness Routines
- Motivational
- Youth Athletic Training
- Health and Wellness
- Current Fitness Trends Knowledge
- Group and Individual Instruction
- Boot Camp Training
- Personal Training Techniques
- Leadership Skills
- Goal Setting and Planning
- Nutrition and Weight Loss Management
- Strength and Conditioning
Education Training Certification
USI Transcript Records of Learning for Tana Wayne Heron 7th December 2022
- Undertook the following nationally accredited VET unit(s) and module(s):
- FABRICATE, ASSEMBLE AND DISMANTLE UTILITIES INDUSTRY CA COMPONENTS (UEENEEE102A) - (11)
- USE OF ROUTINE EQUIPMENT/PLANT/TECHNOLOGIES IN AN ENERGY A SECTOR ENVIRONMENT (UEENEEE141A) - (11)
- MAINTAIN DOCUMENTATION CA (UEENEEC001B) - (11)
- PROVIDE CARDIOPULMONARY RESUSCITATION CA (HLTAID001) - (11)
- WORK SAFELY IN THE CONSTRUCTION INDUSTRY CA (CPCCOHS1001A) - (11)
- 21/09/2021-21/06/2022 23/02/2022-24/02/2022 11/02/2021-05/07/2021
- APPLY OCCUPATIONAL HEALTH AND SAFETY REGULATIONS, CODES AND CA PRACTICES IN THE WORKPLACE (UEENEEE101A) - (11)
- Provider CURRENT TRAINING (QLD) PTY LTD (5768)
- 24/02/2021-08/06/2021
- CONDUCT CIVIL CONSTRUCTION SKID STEER LOADER OPERATIONS CA (RIIMPO318F) - (11)
- SPREAD AND COMPACT MATERIALS MANUALLY CA (RIICCM207D) - (11)
- WORK SAFELY AND FOLLOW WHS POLICIES AND PROCEDURES CA (RIIWHS201D) - (11)
- ENTER AND WORK IN CONFINED SPACES CA (RIIWHS202D) - (11)
- Date Generated: November 14 2022 09:15 AM
- Times are shown in AET
- Unit/Module Outcome Enrolment Period (Identifier) - (FI)
- READ AND INTERPRET PLANS AND JOB SPECIFICATIONS CA (RIICCM203D) - (11)
- WORK SAFELY AT HEIGHTS CA (RIIWHS204D) - (11)
- LAY PIPES CA (RIICRC208D) - (11)
- SUPPORT PLANT OPERATIONS CA (RIICCM206D) - (11)
- USE HAND AND POWER TOOLS CA (RIISAM203D) - (11)
- CARRY OUT MEASUREMENTS AND CALCULATIONS CA (RIICCM201D) (11)
- COMMUNICATE IN THE WORKPLACE CA (RIICOM201D) - (11)
- PLAN AND ORGANISE WORK CA (RIIBEF201D) - (11)
- Provider KEEBRA PARK STATE HIGH SCHOOL (30319)
- 18/08/2021-21/09/2021 18/08/2021-21/09/2021 05/07/2021-18/08/2021 05/07/2021-18/08/2021 05/07/2021-18/08/2021 11/03/2021-05/07/2021 11/03/2021-05/07/2021 11/03/2021-05/07/2021
- FOLLOW BASIC FOOD SAFETY PRACTICES CA (HLTFSE001) - (15)
- PARTICIPATE IN WORKPLACE HEALTH AND SAFETY CA (HLTWHS001) - (15)
- USE DIGITAL TECHNOLOGY FOR NON-ROUTINE WORKPLACE TASKS CT (FSKDIG003) - (15)
- WRITE ROUTINE WORKPLACE TEXTS CT (FSKWTG009) - (15)
- WORK COLLABORATIVELY WITH OTHERS IN A SPORT ENVIRONMENT CA (SISSSCO009) - (15)
- COACH SPORT PARTICIPANTS UP TO AN INTERMEDIATE LEVEL CA (SISSSCO012) - (15)
- CONTINUOUSLY IMPROVE COACHING SKILLS AND KNOWLEDGE CA (SISSSCO005) - (15)
- MAINTAIN EQUIPMENT FOR ACTIVITIES CA (SISXFAC001) - (15)
- MEET PARTICIPANT COACHING NEEDS CA (SISSSCO003) - (15)
- WORK IN A COMMUNITY COACHING ROLE CA (SISSSCO002) - (15)
- 28/01/2021-26/11/2021 28/01/2021-26/11/2021
- CALCULATE WITH WHOLE NUMBERS AND FAMILIAR FRACTIONS, CA DECIMALS AND PERCENTAGES FOR WORK (FSKNUM14) - (15)
- 28/01/2021-06/08/2021
- DELIVER A SERVICE TO CUSTOMERS CA (BSBCUS201) - (15)
- ESTIMATE, MEASURE AND CALCULATE WITH ROUTINE METRIC CA MEASUREMENTS FOR WORK (FSKNUM15) - (15)
- INTERACT EFFECTIVELY WITH OTHERS AT WORK CA (FSKOCM07) - (15)
- READ AND RESPOND TO BASIC WORKPLACE SIGNS AND SYMBOLS CA (FSKRDG02) - (15)
- READ AND RESPOND TO ROUTINE WORKPLACE INFORMATION CA (FSKRDG10) - (15)
- SHOW SOCIAL AND CULTURAL SENSITIVITY CA (SITXCOM002) - (15)
- USE BASIC FUNCTIONS OF A CALCULATOR CA (FSKNUM20) - (15)
- USE DIGITAL TECHNOLOGY FOR ROUTINE WORKPLACE TASKS CA (FSKDIG03) - (15)
- USE ROUTINE STRATEGIES FOR WORK-RELATED LEARNING CA (FSKLRG11) - (15)
- USE STRATEGIES TO RESPOND TO ROUTINE WORKPLACE PROBLEMS CA (FSKLRG09) - (15)
- WORK EFFECTIVELY IN A BUSINESS ENVIRONMENT CA (BSBIND201) - (15)
- WORK EFFECTIVELY WITH OTHERS CA (BSBWOR203) - (15)
- WRITE ROUTINE WORKPLACE TEXTS CA (FSKWTG09) - (15)
- BE AN EFFECTIVE VOLUNTEER CA (CHCVOL001) - (15)
- Provider TRAFFIC MANAGEMENT TRAINING PTY LTD (45094)
- PREPARE TO WORK SAFELY IN THE CONSTRUCTION INDUSTRY CA (CPCCWHS1001) - (20)
- Is currently enrolled in the following nationally accredited VET unit(s) and module(s):
- Provider KEEBRA PARK STATE HIGH SCHOOL (30319)
- Unit/Module Completed
- CERTIFICATE II IN SKILLS FOR WORK AND VOCATIONAL PATHWAYS (FSK20113)
- COMMUNICATE IN THE WORKPLACE (BSBCMM201) - (15)
- IDENTIFY RISK AND APPLY RISK MANAGEMENT PROCESSES (BSBRSK401) - (15)
- PROVIDE FIRST AID (HLTAID003) - (15)
- RESPOND TO EMERGENCY SITUATIONS (SISXEMR001) - (15)
- WORK WITH DIVERSE PEOPLE (CHCDIV001) - (15)
Country
AUSTRALIA
Telephone
(mobile) 0474 919 199
Rugby Career Highlights
- 2023 Captain of Southern Masters Bali Tens Premiers
- 2023 SEQ under 20s rugby team
- 2023 Senior Premiers with Nerang Bulls Rugby Club
- 2022 Qld Kiwis under 18 team
- 2022 Captained Bond Pirates under 18s Gold Coast Rugby Club Champions
- 2022 Cyclones Under 19s Gold Coast Rep team
- 2022 NSW Country Championships- Runners up
- 2021 Bond Pirates A grade – Started 12 of 14 games at 16 years old
- 2021 Bond Pirates U18s – Runners up in the Gold Coast Rugby Club Champions
- 2021 Cyclones Under 19s Gold Coast Rep team
- 2021 Cyclones Senior A grade trialist
- 2020 Attended Canterbury Crusaders Camp
- 2019 Attended Canterbury Crusaders Camp
- 2018 NSW Country user 16 team – Won all 3 interstate games
Skills Experience Inventory
- Sports training manager & support worker 2023- Current
- Civil construction drainlayer - 2021 to 2023
- Year 12 Student Keebra Park State School 2020-2022
- HGC Coffee Café barrista -2021 -2023
- Heron Group Consultants Electrical tag & testing- 2021-2023
- Certificate 3 Sports Coaching 2022
- Certificate 3 Civil Construction 2022
- Certificate 2 Electro Group Training 2002
- Certificate 2 Hospitality 2023
- Current First Aid Certificate 2023
- Current RSA certificate 2023
- Certificate 2 Active Volunteering 2022
- Current NDIS Yellow Card
- Current Working with Children Blue Card
- Certificate of Completion NDIS -Quality & Safe Guard Commission Orientation Course
- Current Drivers Licence
- Current Civil Construction White Card
- Certificate -Basics of Infection Prevention & Control - Australian Commission of Safety and Quality in Health care 2023
Personal Information
Date of Birth: 19/07/2004
Timeline
Disabilities Support Worker
Heron Group Consultants Pty Ltd
01.2023 - Current
Sports Training Manager & Support Worker
Heron Group Consultants - HGC -Sport
01.2023 - Current
HGC Coffee Café -Barrista
HGC Coffee Cafe
01.2021 - Current
Heron Group Consultants Electrical tag & testing
01.2021 - 01.2023
School Based Cert 3 Civil Construction Apprentice
LP Pipes & Civil
01.2021 - 10.2022
Year 12 Student
Keebra Park State School
01.2020 - 01.2022
Cert 1 Hospitality - Hospitality
ICON Cookery School
GED -
Keebra Park State High School
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