Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tana Jailert

Riverwood,NSW

Summary

Diligent Cage Cashier with 5-year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 5 years of experience in Cage area.

I am sociable individual who can efficiently work with others as part of a team, or independently. I am keen to learn, and actively seek development and self training in order to better self performance. I can quickly adapt to change and can successfully communicate with people on all levels, both internally & externally.

I am trustworthy, loyal & dedicated and deal with all work matters professionally, diligently and thoroughly. As a strong team leader, I possess the relevant skills to be organised, punctual and committed, and am dedicated to meet targets and expectations by implementing systems and policies to create efficient and dynamic working environments.

I strive to exceed customer expectations and continuously provide an unprecedented service.

Overview

24
24
years of professional experience

Work History

Casino Cashier

The Star
Sydney
10.2018 - Current
  • Chip cash-outs
  • Cash exchanges
  • AUSTRAC
  • Cashless wager
  • Slot payouts
  • Foreign Exchange
  • Front Money & Safekeeping deposits/withdrawals
  • Chip Purchase Vouchers (CPV)
  • CPV issue & Redeem
  • FOD Account Deposit & withdrawal
  • Tournament/Promotion pay outs
  • Chips transfer
  • Enhanced customer satisfaction by accurately and efficiently processing cash transactions.
  • Streamlined cash handling procedures for improved efficiency and reduced errors.
  • Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
  • Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.

Executive Butler

The Star
Sydney, NSW
04.2012 - 10.2018
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Telephone skill
  • Food and Beverage service
  • Do preparation for next shelf
  • Working as part of a team
  • Provide good customer service
  • Management
  • Coordination
  • Judgment and decision Making
  • Service orientation
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
  • Supervised Type staff of Number by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
  • Arranged for extra bedding, linens, towels and furniture to satisfy guests.

Sales Manager

Gardia Fashion
Sydney, NSW
04.2008 - 04.2012
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • manage a boutique store in Sydney CBD
    assisting customers, including fitment & tailoring requirements
  • responding to email & telephone enquiries, as well as managing social media marketing
  • advising in design and management of marketing & advertising promotions
  • recognising fashion trends and ordering new stock
  • maintaining stock replenishment
  • managing other staff members, shift rotas and salaries
  • assisting in budgets, targets & financial records
  • monitoring & reporting on sales trends and marketing outcome
  • maximising up-sales, cross-sales & incentives.

Sales Manager

Volage Pty Ltd
World Square, Sydney NSW.
11.2005 - 03.2008
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Retail Sales Assistant

Blockout Fashion
Westfield Bondi Junction
08.2007 - 02.2008
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.

Retail Sales Assistant

Westco Jeans
Westfield Bondi Junction
10.2006 - 12.2007
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • responsible for assisting customers, including fitment & tailoring requirements
  • responding to email & telephone enquiries
  • recognising fashion trends and ordering new stock
  • maintaining stock replenishment
  • maximising up-sales, cross-sales & incentives.

Waitress

Stir Crazy
Broughton St, Kirribilli Sydney, NSW
03.2004 - 10.2006
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • answering the telephone & accepting customer orders
  • ensuring exceptional service, food preparation and delivery
  • cashing up duties & reconciling the till
  • assisting in stock control and replenishing food stocks

Reception / Customer Services

Fitness First Landmark Hotel
Bangkok, Thailand
05.2003 - 03.2004
  • Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
  • Streamlined service processes for better response times and improved overall customer experiences.
  • Boosted sales performance with exceptional product knowledge and persuasive communication skills.
  • Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Utilized CRM software to document customer interactions, ensuring accurate records for future reference.
  • Provided support during peak hours, reducing wait times and enhancing overall customer experience.
  • Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.

Owner / Director

Fashion Retail Outlet
Platinum Fashion Mall, Bangkok, Thailand
01.2002 - 05.2003
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.

Bakery Assistant & Cashier

J.W Marriott Hotel
Bangkok, Thailand
01.2001 - 01.2002
  • customer service cashier duties
  • assisting staff with baking
  • requirements daily sales reporting
  • assisting in stock requirement
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
  • Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.

Guest Services Officer

Siam City Hotel
Bangkok Thailand
02.2000 - 01.2001

customer service & front desk duties responding to telephone, email & website queries assist with guest requirements

coordinate room service, bellboys and maid sections

  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.

Education

Diploma Of Hairdressing -

Australian Hair & Beauty College
Bondi Junction, NSW
03.2008

Advanced Diploma Of Travel & Tourism Manageme -

Windsor Institute
Sydney, NSW
03.2006

Bachelor Of Information Technology - IT & Communications

Bangkok University
Bangkok Thailand
03.2001

Skills

  • Security awareness
  • Cash handling expertise
  • Stress Tolerance
  • Dispute Mediation
  • RCG qualified (Responsible Conduct of Gambling)
  • RSA qualified (Responsible Service of Alcohol)
  • Bilingual (Thai & English)
  • Competent IT skills

Timeline

Casino Cashier

The Star
10.2018 - Current

Executive Butler

The Star
04.2012 - 10.2018

Sales Manager

Gardia Fashion
04.2008 - 04.2012

Retail Sales Assistant

Blockout Fashion
08.2007 - 02.2008

Retail Sales Assistant

Westco Jeans
10.2006 - 12.2007

Sales Manager

Volage Pty Ltd
11.2005 - 03.2008

Waitress

Stir Crazy
03.2004 - 10.2006

Reception / Customer Services

Fitness First Landmark Hotel
05.2003 - 03.2004

Owner / Director

Fashion Retail Outlet
01.2002 - 05.2003

Bakery Assistant & Cashier

J.W Marriott Hotel
01.2001 - 01.2002

Guest Services Officer

Siam City Hotel
02.2000 - 01.2001

Diploma Of Hairdressing -

Australian Hair & Beauty College

Advanced Diploma Of Travel & Tourism Manageme -

Windsor Institute

Bachelor Of Information Technology - IT & Communications

Bangkok University
Tana Jailert