Tana Macqueen

Leading a high-performing team in the delivery of the Portable Rental Bond Scheme, a key NSW Government election commitment and cost-of-living initiative for renters. Responsible for end-to-end program oversight, ensuring alignment with strategic objectives, stakeholder needs, and delivery timelines.

Key Achievements

• Managed cross-agency collaboration with government departments, DCS teams, and IT vendors to co-design a secure, user-centric digital solution for rental bond portability.
• Navigated complex delivery challenges to keep the program progressing, demonstrating resilience, adaptability, and strategic problem-solving.

Core Responsibilities

• Strategic program planning and execution aligned with government priorities.
• Leadership of multidisciplinary teams, including coaching and mentoring.
• Project management across multiple workstreams.
• Stakeholder engagement and relationship management with internal and external partners.
• Program reporting, monitoring, and evaluation to support transparency and continuous improvement.
• Risk and issue identification, mitigation, and escalation.

• Managed the Fair Trading website uplift and migration project. Acted as Program Manager across multiple teams within the directorate.
• Delivered new landing and Commissioner pages on nsw.gov.au.
• Mapped complex data sources for public registers.
• Responsibilities: Project management, stakeholder engagement, reporting, risk management, team coaching, acting program manager.

• Led delivery of digital identity initiatives including the Digital Working With Children Check renewal and biometric photo verification.
• Delivered multi-factor authentication for 8M+ MyServiceNSW accounts.
• Launched new online application and Digital Seniors Card while integrating legacy data.
• Responsibilities: Project delivery, stakeholder engagement, procurement, budget oversight, risk management, team leadership.

• Coordinated the Digital Vehicle Registration project and acted as project manager when required.
• Supported project delivery and stakeholder engagement.
• Responsibilities: Project coordination, reporting, procurement, risk identification.

• Provided project support for the Transport for NSW Integration Project.
• Coordinated workshops and tracked project milestones.
• Responsibilities: Stakeholder management, reporting, operational support.

• Delivered high-quality customer service and conducted driver testing in a fast-paced environment.
• Built strong customer relationships and supported applicants under pressure.
• Responsibilities: Customer service, relationship building, test facilitation.

• Founded and operated a successful wellness business and supported clients with MS through tailored exercise programs.
• Raised brand visibility and built a full client base within 6 months.
• Recognised for expertise in lifestyle management for MS clients.
• Responsibilities: Business operations, client engagement, team management, program delivery.

• Designed and delivered programs for youth at risk to support education and career pathways.
• Built partnerships across schools, agencies, and employers.
• Responsibilities: Program coordination, stakeholder liaison, career counselling.