Montana McGuire
Kurrimine Beach,QLD
Summary
Dynamic and polished professional with extensive experience in front desk operations and customer service, notably at Define Normal Lifestyle Supports. Excelled in streamlining operations and enhancing client satisfaction through exceptional organizational and communication skills. Proven ability in managing high-volume tasks with efficiency, achieving significant improvements in office productivity and client relations.
Hard-working and trustworthy Cafe Assistant who helped prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
1
1
year of professional experience
Work History
Receptionist (Traineeship)
Define Normal Lifestyle Supports
Innisfail, QLD
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Cafe Server
Big4 Kurrimine Beach Holiday Park
Kurrimine Beach
08.2023 - 11.2023
- Maintained exacting standards of quality and performance.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
- Maintained cleanliness and organization throughout hotel common areas, contributing to an inviting atmosphere.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Provided guests with personalized recommendations on dining options, local attractions, and activities based on preferences.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Served customers by preparing food trays for consumption and packaging up takeout orders.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Regularly communicated with the kitchen staff regarding special dietary requests or modifications needed for specific dishes.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Joining forces with fellow servers to tackle large catering events, resulting in successful execution of special functions.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office administration
- Data inputting
- Greeting and seating clients
- Administrative support
- Schedule management
- Multi-line telephone operation
- Document management
- Clerical support
- Travel planning
- Travel arrangements
- Front desk operations
- Phone etiquette
- Professional and polished presentation
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Espresso machine operation
- Attention to detail
- Punctual and reliable
- Safe food handling
- Surface cleaning
- Order management
- Food safety
- Workplace safety
- Product presentation
- Barista techniques
- POS system operation
- Product knowledge
- Food service standards
Timeline
Receptionist (Traineeship)
Define Normal Lifestyle Supports
11.2023 - Current
Cafe Server
Big4 Kurrimine Beach Holiday Park
08.2023 - 11.2023