Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanatswa Mashingaidze

Brisbane,Australia

Summary

I have a strong track record with managing complex technical issues and ensuring client satisfaction. I'm also able to perform well under high-pressure environments while resolving problems in an efficient matter. I'm also committed to continuous improvement and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

aXcelerate
Toowong, QLD
02.2023 - Current
  • Escalation point for Level 1 support team
  • Provide internal support and guidance
  • Supported hypercare clients by managing complex customer issues during critical project phases
  • Resolved technical issues promptly to ensure smooth operations for clients
  • Maintained strong client relationships through regular communication and support

Call Centre Agent

Tech Mahindra Telstra
Brisbane, Australia
07.2022 - 02.2023
  • Handled high-volume inbound customer calls professionally and efficiently
  • Assisted customers with troubleshooting and resolving internet and mobile issues
  • Maintained product knowledge to offer accurate information and solutions.

Call Centre Agent

Probe Group ATO
Brisbane, Australia
06.2021 - 07.2022
  • Handled High volume Inbound and outbound calls within the debt and lodgement
  • Organising plans that best suit the client, whether this was payment plans, extesnsions or remission
  • Dealing with Hypercare clients

Fast Food Worker

McDonald's
Toowoomba, Australia
07.2017 - 02.2021
  • Cashier
  • BOH assembling orders
  • Café
  • FOH assembling orders
  • Assisted in training new employees

Education

Bachelor of Social Work - Social work

Griffith University
Logan City, QLD
05-2026

Skills

  • Conflict resolution
  • Team collaboration
  • Technical troubleshooting
  • Call control
  • Troubleshooting and diagnosing
  • Remote support
  • Ticket support system management
  • Active listening
  • Client advocacy

Certification

  • CERTIFICATE I IN FINANCIAL SERVICES
  • CERTIFICATE III IN RETAIL AQF Certificate Level III

Timeline

Technical Support Specialist

aXcelerate
02.2023 - Current

Call Centre Agent

Tech Mahindra Telstra
07.2022 - 02.2023

Call Centre Agent

Probe Group ATO
06.2021 - 07.2022

Fast Food Worker

McDonald's
07.2017 - 02.2021

Bachelor of Social Work - Social work

Griffith University
Tanatswa Mashingaidze