Tanay Shah
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in residential industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an excellent team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Unilodge Australia
09.2022 - Current
- Responded to tenant's calls and emails to answer questions about their tenancy and other queries.
- Maintained and managed tenant's as well as Owner's files and databases using Property management Software (Console)
- Provided backup support for my team during peak intake period, maintaining seamless continuity of service to all tenants.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kitchen Line Worker
Guzman Y Gomez
08.2022 - Current
- Enhanced kitchen efficiency by assisting in food preparation and maintaining a clean workspace.
- Received positive performance evaluations for consistently meeting or exceeding expectations in terms of quality, efficiency, and teamwork.
- Upheld a high standard of cleanliness, routinely sanitizing surfaces and equipment to prevent cross-contamination and ensure guest safety.
- Provided backup support to other line stations as needed, demonstrating versatility within the kitchen environment.
Bartender
Victoria Race Course - Flemington
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Certificate IV in Real Estate - Real Estate
Entry Education
01.2023
Master In Project Management -
RMIT University
Melbourne, VIC07.2023
Bachelor's Of Architecture -
Sinhgad College Of Architecture
Maharashtra, India04.2019
Skills
- Customer Service
- Sales and Marketing
- Service Customers
- CRM Software
- Verbal Communication
- Task Prioritization
- Manage Inventory
- Co-ordination
- Multitasking
Accomplishments
- Won On the Spot award in 2022.
Additional Information
Status: Post Graduate Work VISA
Certification
- Working With Children Check
- Responsible Service Of Alcohol
- Bachelor's Of Architecture
Timeline
Customer Service Coordinator
Unilodge Australia
09.2022 - Current
Kitchen Line Worker
Guzman Y Gomez
08.2022 - Current
Bartender
Victoria Race Course - Flemington
03.2022 - Current
Certificate IV in Real Estate - Real Estate
Entry Education
Master In Project Management -
RMIT University
Bachelor's Of Architecture -
Sinhgad College Of Architecture
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