Tanaya Anand
Harris Park
Summary
My name is Tanaya Anand and I am a customer-focused, visionary-thinking customer service officer with over 4 years of experience in cultivating relationships, working in a customer facing role with people of diverse cultural and linguistic backgrounds and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organisational performance. With previous sales experience, I enjoy cultivating and building strong relationships with my associates and helping deliver on stakeholder commitments. I thrive in a team environment, and also excel with articulating myself, and delivering valuable results.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Shift Financial
08.2024 - Current
- Efficiently completed series of administration tasks on a daily basis with a strong focus on customer experience and meeting deadlines
- Co-ordinated all team social events for the duration of my employment at Shift
- Worked closely with my team to ensure maximum performance and coverage for our department as a whole
- Displayed intricate knowledge of Shift's products by addressing customer's questions and concerns, and also troubleshooting any problems that were encountered whilst doing so
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
- Developed strong relationships with clients, maintaining open communication channels and promptly addressing concerns.
- Facilitated smooth transitions during periods of organizational change or restructuring by maintaining open lines of communication between employees and management.
Retail Sales Manager
JD Sports
03.2022 - Current
- Addressed customer complaints professionally and efficiently, in situations of immense pressure while still resulting in customer satisfaction.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed inventory effectively to minimise stock shortages and ensure optimal levels of merchandise for maximum sales, in a store with high product turnover.
- Co-ordinated and trained new sales associates and team members on company policies, selling techniques, customer service practices and successful strategies to maximise and meet operational and sales targets.
- Analysed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees in a very fast paced working environment.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
Sales Associate
Forever New Clothing
10.2021 - 01.2022
- Learnt about serving customers in a retail environment.
- Became educated on sales targets and the importance of forming a relationship with your customer.
- Worked with people who were significantly older older than me, therefore being in a more mature work environment.
- Learnt the importance of working as a team, and how to work towards meeting sale targets and KPI's.
Front of House Barista
Lollipops Playland & Cafe
03.2021 - 10.2021
- Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.
- Exceeded company performance metrics by delivering top-notch service quality consistently.
- Handled cash transactions securely and efficiently, ensuring accurate accounting at shift's end.
- Maintained a clean and inviting atmosphere, promoting a positive customer experience.
Education
RoSA Certificate -
Model Farms High School
12.2021
-
William Clarke College
10.2019
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Management
- Customer Engagement
- Cash Handling
- Store Opening and Closing
- Critical Thinking
- Delegating Work
- Upselling strategies
- Training and mentoring
- Brand Awareness
- Microsoft Suite
- Payment processing
- Salesforce experience
- Computer skills
- Organization
- Documentation
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Critical thinking
Additional Information
References available upon request.
Timeline
Customer Service Officer
Shift Financial
08.2024 - Current
Retail Sales Manager
JD Sports
03.2022 - Current
Sales Associate
Forever New Clothing
10.2021 - 01.2022
Front of House Barista
Lollipops Playland & Cafe
03.2021 - 10.2021
-
William Clarke College
RoSA Certificate -
Model Farms High School
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