Tanaya Mason
TOWNSVILLE ,QLD
Summary
Dynamic leader with a proven track record at The Kebab House, excelling in team motivation and food safety knowledge. Skilled in elevating customer service standards and streamlining operations, achieving significant improvements in efficiency. Expert in staff training and development, blending strong leadership with exceptional problem-solving abilities to drive results. Personable and reliable with focus on teamwork and customer satisfaction. Knowledge of efficient food preparation and safety standards, coupled with skills in cash handling and customer service. Dedicated to creating positive dining experience and fostering supportive team environment. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Fast Food Team Leader
The Kebab House
Mackay, QLD
06.2022 - 12.2022
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Washed dishes and sanitized prep area at end of each shift.
- Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated and maintained bakery equipment, including ovens and mixers.
Store Team Member
Pines Take-Away
Emerald, QLD
08.2016 - 01.2018
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
Assistant Hair Stylist
Just Cuts
Mackay, QLD
12.2015 - 07.2016
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Boosted sales of retail products with appropriate product recommendations tailored to clients'' specific needs based on their hair type or concerns.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Contributed to a positive team environment by collaborating with fellow stylists on various projects such as weddings and fashion shows.
Lead Inside Sales Representative
ACT Education Directorate
Campbelltown, NSW
01.2013 - 05.2016
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Exceeded quarterly sales targets by effectively managing a high volume of inbound leads.
- Analyzed monthly sales reports to identify patterns, areas for improvement and opportunities for growth, leading to the development of strategic action plans.
- Implemented upselling techniques when appropriate, boosting average transaction values while maintaining customer satisfaction levels.
- Negotiated contracts with key clients, securing long-term business partnerships and revenue growth opportunities.
- Mentored junior sales representatives, improving overall team performance and cohesiveness.
- Set weekly goals for individual team members that fostered accountability towards meeting or exceeding assigned targets.
- Enhanced customer satisfaction through consistent follow-ups and addressing their concerns promptly.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Assistant Baker
Yamins Bakery
Campbelltown, NSW
02.2013 - 08.2015
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Washed dishes and sanitized prep area at end of each shift.
- Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated and maintained bakery equipment, including ovens and mixers.
Registered Midwife
MDAS
Mildura, VIC
10.2010 - 06.2012
- Served as a mentor for student midwives by sharing clinical expertise, providing constructive feedback, and modeling excellence in the practice of midwifery.
- Supported birthing partners in their roles by providing education on pregnancy, labor, and newborn care.
- Developed strong rapport with patients through active listening skills that facilitated open communication about concerns or anxieties related to pregnancy or childbirth experience.
- Performed prenatal and postnatal examinations.
- Reduced complications during childbirth by closely monitoring patients and collaborating with healthcare professionals for timely interventions.
- Educated new parents on infant care essentials like diapering, swaddling, bathing techniques leading to increased confidence in parenting skills.
- Treated men and women with sexually transmitted diseases.
- Improved patient health outcomes by conducting comprehensive assessments, identifying risk factors, and developing individualized care plans.
- Assisted women in making informed decisions regarding their birth preferences based on thorough discussions about risks and benefits of various options available.
- Coordinated care with physicians, nurses, and other healthcare professionals as needed during complex or high-risk births to ensure optimal outcomes for mother and baby.
- Gave emotional support to expecting mothers by answering questions and alleviating concerns.
- Assisted mothers with breastfeeding, self-care and postpartum healthcare.
- Offered primary care to expecting mothers and newborn infants.
- Created a comfortable and supportive environment for laboring women, utilizing relaxation techniques such as massage, aromatherapy, and hydrotherapy to help manage pain.
Volunteer
Mildura Retirement Village
Mildura, VIC
06.2008 - 10.2011
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Contributed to building of affordable housing, improving community infrastructure.
- Provided emotional support and companionship to elderly in community homes.
- Increased cultural awareness with organization of multicultural festivals.
Volunteer
Kristi Centre
Mildura, VIC
02.2005 - 10.2010
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Provided emotional support and companionship to elderly in community homes.
- Amplified non-profit reach by managing social media campaigns.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Raised awareness about environmental issues through educational workshops.
Education
Certificate II - Hospitality
SERO
SERO11.2023
Certificate II - Retail
SERO
SERO09.2023
Certificate III - HAIRDRESSING
TAFE
TAFE11.2014
Skills
- Team motivation
- Food safety knowledge
- Complaint Handling
- Staff Training and Development
- Cash handling proficiency
- Employee Scheduling
- Strong leadership
- Organized multi-tasker
- Cleaning and sanitation
- Engaging personality
- Late-night shift availability
- Good with Numbers and math
- Personal hygiene maintenance
- Customer Service
- Reliable and punctual
- Money Handling
- POS Systems
- Delivers exceptional customer service
- POS operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Fast Food Team Leader
The Kebab House
06.2022 - 12.2022
Store Team Member
Pines Take-Away
08.2016 - 01.2018
Assistant Hair Stylist
Just Cuts
12.2015 - 07.2016
Assistant Baker
Yamins Bakery
02.2013 - 08.2015
Lead Inside Sales Representative
ACT Education Directorate
01.2013 - 05.2016
Registered Midwife
MDAS
10.2010 - 06.2012
Volunteer
Mildura Retirement Village
06.2008 - 10.2011
Volunteer
Kristi Centre
02.2005 - 10.2010
Certificate II - Hospitality
SERO
Certificate II - Retail
SERO
Certificate III - HAIRDRESSING
TAFE