Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanaya Nagy

Seven Hills,Australia

Summary

I am a hardworking and passionate individual with a focus on personal and professional growth. I have managed retail operations, developed strong problem-solving skills, and have a thorough understanding of client demands. My versatility and willingness to embrace innovation have improved my personal life and allowed me to approach my professional efforts with new insight and flexibility. committed to developing operations knowledge and leadership abilities. I promptly address customer questions and concerns to build overall satisfaction.

Overview

4
4
years of professional experience

Work History

Store Manager

Lovisa
08.2024 - Current
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
  • Manage store employees successfully in a fast-paced environment through proactive communication and positive feedback
  • Set performance expectations for employees and implement improvement plans to reach targets
  • Prepared reports detailing employee productivity and sales trends and presented findings to supervisors
  • Directed and maintained store merchandise standards to present organised and engaging in-store experiences
  • Analyse store reports to evaluate performance, increase sales, and reduce controllable expenses.
  • Oversaw daily operations to ensure efficiency and productivity in the workplace
  • Conducted training sessions and development to build a high-performing team

LEASING OFFICER

Raine & Horne
02.2024 - 07.2024
  • Organised and conducted ingoing and routine inspections to assess and maintain standards
  • Reviewed and assessed applications, by conducting background checks on prospective tenants to ensure quality occupancies
  • Communicated and collected holding deposits from new applicable tenants
  • Scheduled and conducted open homes throughout the week including Saturday's
  • Advertised new 'For Lease' properties to go online

ADMINISTRATOR

First National Hills Direct
08.2023 - 02.2024
  • Provided administrative support to Real Estate Agents and Property Managers, including scheduling inspections and preparing documents
  • Created and maintained an organised database of property listings
  • Answered and managed incoming calls, providing accurate and timely information
  • Organised paper and electronic filing systems, including processing applications

ASSISTANT STORE MANAGER

Novo Shoes
10.2022 - 08.2023
  • Ensured merchandise presentation, cleanliness and OH&S safety procedures were followed
  • Provided above and beyond customer service and are exceeding company standards
  • Analyse team KPI reports to maximise opportunities for improvement
  • Reviewed sales statistics including best sellers and markdowns to determine customer needs, to achieve maximum market share and sales growth

CUSTOMER CALL CENTER REPRESENTATIVE

TEEG
03.2022 - 09.2022
  • Documented detailed complaints using the CRM database
  • Educated customers on current promotions, upgrades or new offerings available
  • Researched issues through identification of similar past problems and recommended the most appropriate solution
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions

RETAIL ASSISTANT

Kmart
03.2021 - 02.2022
  • Organised day-to-day replenishment, visual merchandising and product-facing needs
  • Issued refunds for damaged or non-functional items and satisfied customer concerns
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines

Education

CERTIFICATE OF REGISTRATION - REAL ESTATE -

TAFE NSW
Granville, NSW
07.2024

CERTIFICATE 4 - REAL ESTATE -

TAFE NSW
Granville, NSW
07.2024

CERTIFICATE 3 - BEAUTY SERVICES -

TAFE NSW
Granville, NSW
12.2020

Skills

  • Sales
  • Reporting and Correspondence
  • Customer Service
  • Management
  • Filing
  • Time management
  • Visual merchandising
  • Customer relationship management
  • Multitasking and Organisation

Timeline

Store Manager

Lovisa
08.2024 - Current

LEASING OFFICER

Raine & Horne
02.2024 - 07.2024

ADMINISTRATOR

First National Hills Direct
08.2023 - 02.2024

ASSISTANT STORE MANAGER

Novo Shoes
10.2022 - 08.2023

CUSTOMER CALL CENTER REPRESENTATIVE

TEEG
03.2022 - 09.2022

RETAIL ASSISTANT

Kmart
03.2021 - 02.2022

CERTIFICATE 4 - REAL ESTATE -

TAFE NSW

CERTIFICATE 3 - BEAUTY SERVICES -

TAFE NSW

CERTIFICATE OF REGISTRATION - REAL ESTATE -

TAFE NSW

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Tanaya Nagy