Tanaz Sanwer
Bentley,WA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Attendant
Belmont Tavern
11.2021 - 06.2022
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
Bar and Restaurant Attendant
Kalbarri Motor Hotel
12.2020 - 09.2021
- Maintaining cleanliness of bar and restaurant, cleaning spills and setting tables.
- Assisted wait staff with timely food delivery and guest requests.
- Tapping beer kegs and cleaning beer lines.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Led and directed team members on effective methods, operations, and procedures.
Legal Executive
Birman and Ride
01.2020 - 04.2020
- Being researched within the relevant market to provide critical and insightful information to clients
- Skilled at working independently and collaboratively in a team environment.
- Meticulously prepare all necessary paperwork, such as contracts of sale, transfer of ownership documents, and mortgage agreements - ensure they comply with relevant laws and regulations to protect clients’ interests and ensure a smooth transaction.
- Conduct comprehensive title searches and due diligence to verify the property’s legal standing. Provide clients with accurate and up-to-date information, helping them make informed decisions about what they are purchasing.
- Act as intermediaries between various parties involved- effectively communicating and coordinating with real estate agents, buyers, sellers, financial institutions, and government authorities.
- Facilitate the exchange of information, documentation, and funds, ensuring a seamless flow of communication between all parties.
Receptionist/Business Services Support
Tourism Western Australia
12.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Product Development – Market/ Competitive Analyst
CVCheck
09.2019 - 11.2019
- Researching and gathering data on existing competitors and potential competitors: studying product offerings, financial statements, roadmaps and strategies
- Monitor digital activities of competitors such as SEM ads and social media communications
- Liaise with sales team to get a more wholesome understanding of competitors and their sales tactics
- Turning any data collected into clear information that can be used for decision-making in excel spread to give overlook of competitors and their business
- Compiling data into comprehensive report engaging the use of SWOT analysis, Porter’s Five Forces and PESTEL to provide valuable information across different departments
Actuarial Intern
HSBC Insurance
10.2017 - 03.2018
- Developed and implemented ‘Dreamcatcher’ within a two-month deadline: website on which HSBC Insurance now sells their direct purchase products
- Developed excellent actuarial and analytical skills through the release of two direct purchase policies as well as four calculators to calculate how much one would require for protection, savings, retirement as well as education for customers
- Learnt to be extremely meticulous through designing test cases and checking through these test cases for discrepancies between figures produced on website and figures produced by our Excel spreadsheet
- Liaised directly with the developers of website and reported back to them on any inconsistencies or discrepancies found
Admin/Accountant
SS Maritime Services Pte Ltd
01.2013 - 03.2018
- Picked up advanced bookkeeping skills by assisting in producing correspondence and documents and maintain presentations, records, spreadsheets and database
- Generating general financial reports maintaining accounts payable as well as receivables
- Demonstrated excellent client service by managing and maintaining budgets, as well as invoicing to local and overseas partners
- Excellent communication skills developed through liaising with staff in other departments and with external contacts and companies through phone and email
- Developed proficient computer literacy through the utilisation of Microsoft Office Suit; Excel, Word, Powerpoint and Access
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
Bachelor of Commerce - Economics
Curtin University
Perth, Western12.2019
Diploma - Banking and Finance
Singapore Polytechnic
Singapore03.2018
Skills
- Critical thinking: Highly innovative and analytical thinking, ability to streamline complex work processes
- Technical: Proficient in all Microsoft Office applications as well as some Actuarial based software
- Effective communication
- Adaptability to change
- Customer service excellence
- Attention to detail
- Leadership: Experience leading students as well as team members
- Teamwork: Successfully worked with a variety of teams throughout jobs as well as university and volunteer group projects
- Interpersonal and relationship building: Proven through work experience in club involvement, teamwork and being student leader
- Workflow Optimization
Certification
- RSA
- First Aid
- Police Check
- Working with Children Check
Affiliations
The Economic Society of Australia (W.A. Branch, Student Membership)
Women in Economics Network (WEN)
Languages
English
Native or Bilingual
Bengali
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Bar and Restaurant Attendant
Belmont Tavern
11.2021 - 06.2022
Bar and Restaurant Attendant
Kalbarri Motor Hotel
12.2020 - 09.2021
Legal Executive
Birman and Ride
01.2020 - 04.2020
Receptionist/Business Services Support
Tourism Western Australia
12.2019 - 01.2020
Product Development – Market/ Competitive Analyst
CVCheck
09.2019 - 11.2019
Actuarial Intern
HSBC Insurance
10.2017 - 03.2018
Admin/Accountant
SS Maritime Services Pte Ltd
01.2013 - 03.2018
Bachelor of Commerce - Economics
Curtin University
Diploma - Banking and Finance
Singapore Polytechnic
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