Tanbir Alam
Melbourne,VIC
Summary
Accomplished Assistant Operations Manager at Crown Melbourne, adept in project management and team building. Spearheaded initiatives improving operational efficiency and employee performance, significantly enhancing interdepartmental collaboration. Expert in budget development and P&L management, with a proven track record of mentoring staff to exceed customer service expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Crown Melbourne
04.2024 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
Customer Service Officer
VicRoads
01.2022 - 02.2024
Education
Bachelor Of Business - Accounting And Business Management
Central Queensland University
Melbourne, VIC11.2022
Skills
Purchasing and planning
Training and mentoring
Budgeting
Project Management
Team Building
Budget development
P&L Management
Employee relations and conflict resolution
Cross-functional communications
Accomplishments
- Supervised team of 150 staff members for developing and completion of Project Lumia in Crown.
Certification
- Cert 3 in Business Management
Languages
English
Native or Bilingual
Timeline
Assistant Operations Manager
Crown Melbourne
04.2024 - Current
Customer Service Officer
VicRoads
01.2022 - 02.2024
Bachelor Of Business - Accounting And Business Management
Central Queensland University