Tandin Wangchuk
Cloverdale,WA
Summary
Undergraduate in bachelor’s in commerce. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
EG Group
11.2022 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
EG Group
08.2022 - 11.2022
- Assisted Store Manager in increasing performance to achieve targets
- Contribute to all aspects of store including serving customers and stacking shelves
- Assisted Store Manager with training and development of team
- Order and maintain stock availability
- Ensured health and safety of all Team Members and customers are met
- Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Cleaning Supervisor
Intrepid
01.2022 - 08.2022
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels of 2 sites.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Investigated client's complaints and resolved issues to increase customer satisfaction and establish trust.
Night Shift Filler
Morris Fresh IGA
09.2021 - 02.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Commercial Cleaner
Airlite
10.2018 - 05.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Operated buffers and burnishers to clean and polish floors.
Commercial Cleaner
Menzies Group
10.2017 - 09.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Front Desk Officer
Swiss Agency For Development And Cooperation
07.2016 - 12.2016
- Answered phone to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Internship Student
Bhutan Development Bank Limited
01.2016 - 02.2016
- Represented account officer and filled in duties (created saving accounts and maintained records of new saving accounts in system).
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Commerce -
Royal Thimphu College
Thimphu, Bhutan06.2016
XII -
Gedu Higher Secondary School
Gedu, Bhutan12.2012
IX Till XI -
Motithang Higher Secondary School
Thimphu, Bhutan2011
Skills
- Accurate Cash Handling
- Maximizing Profitability
- Manage Budgets
- Quality Standards
- Contract Management
- Coordinate Events
- Priority Management
- Safe Work Methods
- Crew Scheduling
- Payroll Management
- Personnel development
- Hourly shift management
- Competitor Monitoring
- Client Relations
- Task Delegation
- Waste Management
- Supply Coordination
Additional Information
- AWARDS AND ACHIEVEMENTS , 2007-2011: Leadership Awards Recognition of outstanding contribution in organizing activities (voluntary work award). Two years consecutive leadership awards of school captain. Appreciation awards on demonstrating various leaderships (class captain, house captain).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
EG Group
11.2022 - 09.2023
Assistant Store Manager
EG Group
08.2022 - 11.2022
Cleaning Supervisor
Intrepid
01.2022 - 08.2022
Night Shift Filler
Morris Fresh IGA
09.2021 - 02.2022
Commercial Cleaner
Airlite
10.2018 - 05.2021
Commercial Cleaner
Menzies Group
10.2017 - 09.2020
Front Desk Officer
Swiss Agency For Development And Cooperation
07.2016 - 12.2016
Internship Student
Bhutan Development Bank Limited
01.2016 - 02.2016
Bachelor of Commerce -
Royal Thimphu College
XII -
Gedu Higher Secondary School
IX Till XI -
Motithang Higher Secondary School
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