Summary
Overview
Work History
Education
Skills
Timeline
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Tandin Wangchuk

Perth,WA

Summary

Dedicated professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, maintaining high level of efficiency and proficient in software like Opera (PMS), Tableau, Power BI and Xero. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment. Graduating soon with knowledge in accounting and hands-on experience gained through academic projects. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience

Work History

Porter Valet

The Ritz-Carlton Hotel Company
08.2023 - Current
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • I also covered numerous concierge shifts in addition to my regular duties as a porter/valet.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Proficient in using Opera Property Management System (PMS).
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
  • Enhanced guest experience by providing timely and efficient luggage handling services.
  • Assisted guests with transportation arrangements and restaurant booking increasing satisfaction with concierge services.
  • Supported emergency response efforts, aiding in evacuation of guests during drills and incidents.
  • Provided courteous and informative responses to guest inquiries, improving overall service ratings.
  • Facilitated smooth check-in and check-out processes by efficiently managing luggage and car movements.
  • Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Resolved customer complaints through calm, constructive communication.
  • Enhanced team productivity by sharing best practices and tips with new valets.
  • Performed cleaning and maintenance duties as directed.


Cleaner

WesKleen
03.2023 - 07.2023
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Assistant Accountant

All Bhutan Connection Private Ltd
11.2021 - 02.2023


  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
  • Supported senior accountants in complex financial analysis, contributing to strategic decision-making.
  • Assisted in budget preparation, enabling better financial planning and resource allocation.
  • Improved cash flow management by implementing more rigorous accounts receivable follow-up procedures.
  • Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
  • Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.

Education

Master of Professional Accounting - Accounting

Curtin University
Perth, WA
09-2025

Bachelor of Commerce - Accounting

Gedu College of Business Studies
Bhutan
07-2021

Skills

  • Customer service
  • Strong work ethic
  • Problem-solving
  • Valid Driver's license
  • Punctual and dependable
  • Effective decision making
  • Flexible schedule
  • Guest services
  • Bookkeeping
  • Concierge software proficiency
  • Teamwork and collaboration
  • Multitasking Abilities

Timeline

Porter Valet

The Ritz-Carlton Hotel Company
08.2023 - Current

Cleaner

WesKleen
03.2023 - 07.2023

Assistant Accountant

All Bhutan Connection Private Ltd
11.2021 - 02.2023

Master of Professional Accounting - Accounting

Curtin University

Bachelor of Commerce - Accounting

Gedu College of Business Studies

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Tandin Wangchuk