Tandin Zam
Student
Wembley,WA
Summary
Dynamic professional with proven expertise in customer service and bartending, notably at China Bar. Excelled in high-volume environments, enhancing customer satisfaction and boosting sales through effective upselling. Demonstrated strong liquor knowledge and engaging personality, leading teams to peak performance. Skilled in staff management and responsible alcohol service, consistently prioritized seamless service and profitability.
Overview
1
1
year of professional experience
Work History
Customer Service in Charge & Bartender
China Bar
07.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Front of House Staff Member
Dragon Chef
02.2024 - 07.2024
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Established welcoming atmosphere by greeting each guest warmly.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Master In Arts - Sustainable Development
Murdoch University
90 South St, Murdoch WASkills
Liquor, beer and wine knowledge
Cash register operation
Food running
Making change
Engaging personality
Staff Management
Responsible alcohol service
Performance improvement
Timeline
Customer Service in Charge & Bartender
China Bar
07.2024 - Current
Front of House Staff Member
Dragon Chef
02.2024 - 07.2024
Master In Arts - Sustainable Development
Murdoch University