Taneesha Gooroovadoo
Mount Cotton ,QLD
Summary
Dedicated professional with a proven track record at Supa Iga, and Cafe Arabica, enhancing customer satisfaction through exceptional service and high-quality beverage preparation. Skilled in cleanliness and hygiene, and adept at fostering positive customer engagement. Excelled in multitasking and team cooperation, significantly increasing return visits without specifying percentages.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Store Team Member
Supa Iga
09.2022 - 11.2024
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista
Supa Iga, Cafe Arabica
09.2022 - 11.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Business - Business Management
Queensland University of Technology
Brisbane, QLD10-2026
Skills
- Cleanliness and hygiene
- Store maintenance
- Customer engagement
- Reliable and responsible
- Customer service
- Store opening and closing
- Multitasking Abilities
- Team cooperation
- Adaptable and flexible
- Customer assistance
- Safety and cleanliness standards
- Positive customer engagement
Academic Excellence : 2021, 2022, 2023
Awarded from Cleveland District State High School for recognised outstanding academic performance and consistently achieving top results across all subjects. Demonstrated strong dedication to learning, effective time management, and commitment to maintaining high standards of academic excellence.
birthdate
15 April 2006
Timeline
Store Team Member
Supa Iga
09.2022 - 11.2024
Barista
Supa Iga, Cafe Arabica
09.2022 - 11.2024
Bachelor of Business - Business Management
Queensland University of Technology
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