Tanem Karadag
Roselands
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
NDIS APS5 PLANNER
National Disability Insurance Agency
04.2025 - Current
- Collaborated with cross-functional teams to align goals and ensure project success.
- Engaged in both long and short-term project planning, strategising for on-time, high-quality deliverables.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Streamlined workflow processes for improved team productivity and project outcomes.
NDIS APS4 PLANNER
National Disability Insurance Scheme
11.2023 - 05.2025
- Obtained experiences completing pre-checks for the assurance planning team and providing feedback.
- Obtained experience around s47/48 reassessment works and assisted with the Nothing Before February Campaign.
- Have obtained experience in auto extension work for participants plans, as well as assisted with restreaming workload.
- Have obtained experience within the scheduling field when contacting participants and collecting evidence for plans.
- Have obtained experience in the rescheduling team when business objectives changed.
- Have current experience in completing check-in meetings with participants and assessing evidence.
- Have current evidence in building plans for participants and maintaining planning meetings.
- Working with participants and planning partners to gain over the phone or in person, to enable high-quality planning and evidence-based decision-making.
- Working closely with participants and their representatives (families, carers, guardians) to identify both current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
- Using key policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
- Liaising with key stakeholders including Partners in the Community to deliver services to participants.
- Resolving issues and complaints in relation to participant plans.
- Completing administrative and data entry tasks relating to participants.
- Contributing to the achievement of key performance indicators, including planning targets.
SERVICE OFFICER APS3
Centrelink
07.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions, and questions.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Completed lengthy appointments when coding complex income and assets data.
- Obtained extensive knowledge across all services provided by Services Australia.
- Worked in the front of house assisting customer with general enquiries.
- Assisted with front of house and supported customers with online technology.
- Completed admin task and reception tasks.
- Was appointed to fill orders for low in stock items for maintenance around the office.
CUSTOMER SERVICE ASSISTANT/HAIRDRESSING ASSISTANT
Luke Kara Hair
12.2018 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer questions about product availability and shipment times.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Prepared clients for haircuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
GYM RECEPTIONIST
Fernwood Fitness
01.2022 - 06.2022
- Updated social media accounts with new posts to engage current and prospective members.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrolments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Maintained close contact with customers to provide updates on issues or service requests.
VETERINARY RECEPTIONIST
Enfield Veterinary Hospital
06.2017 - 02.2018
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Bachelor of Interior Design -
Torrens University
Sydney, NSW12-2025
High School Diploma -
Rosebank College
Five Dock, NSW11-2020
Skills
- Calm and Professional Under Pressure
- Safety and Cleanliness Standards
- Efficient and Detail-Oriented
- Flexible Hours
- Customer Data Confidentiality
- Strong Communication and Interpersonal Skills
- Understanding Customer Needs
- Excellent Written and Verbal Communication
Languages
English
Native or Bilingual
Turkish
Professional Working
Timeline
NDIS APS5 PLANNER
National Disability Insurance Agency
04.2025 - Current
NDIS APS4 PLANNER
National Disability Insurance Scheme
11.2023 - 05.2025
SERVICE OFFICER APS3
Centrelink
07.2022 - 11.2023
GYM RECEPTIONIST
Fernwood Fitness
01.2022 - 06.2022
CUSTOMER SERVICE ASSISTANT/HAIRDRESSING ASSISTANT
Luke Kara Hair
12.2018 - 01.2023
VETERINARY RECEPTIONIST
Enfield Veterinary Hospital
06.2017 - 02.2018
Bachelor of Interior Design -
Torrens University
High School Diploma -
Rosebank College
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