Tanesha Tipuna
Brisbane,QLD
Summary
Driven Sales Assistant with a proven track record excelling in customer service and sales expertise. Skillfully increased sales through relationship building and strategic upselling, consistently surpassing targets. Demonstrated strong communication skills and inventory management, enhancing customer satisfaction and loyalty. Achieved notable success in fostering team collaboration and driving revenue growth.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Vodafone
07.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Boosted store revenue through upselling and cross-selling techniques.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Skills
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Point of sale operation
- Opening and closing procedures
- Visual merchandising
- Customer needs assessment
- Cold calling
- Team collaboration
- Inventory tracking
- Order fulfillment
- Upselling strategies
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- Positive customer engagement
- Team leadership
- Meeting sales goals
Timeline
Sales Assistant
Vodafone
07.2023 - Current