Summary
Overview
Work History
Education
Skills
Languages
Projects
Reference
Timeline
Generic

Jiachen Tang

Eight Mile Plains

Summary

About me

Networking - Switching · Routing · SD-WAN · Meraki Cloud Management

Active Directory - Group Policy · AD Management · Powershell · Cloud Backup

Azure - AutoPilot · Intune

Office 365 - Flow · Exchange · PowerApps

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

System Administrator

PCYC
4 2022 - Current
  • Supported and managed 1000+ users.
  • Monitored 56 branch network connections.
  • Designed and implemented group policies for seamless printers deployment, drive mapping and user access.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Handled lots of calls per day to address customer inquiries and concerns.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Property Manager and IT Support

T&Z Property Pty Ltd
08.2020 - 04.2022
  • Provided Imaging solution for company computers
  • Provided support for Microsoft Office products
  • Maintained secure database for tenant information
    and vendor transactions via MySQL
  • Monitoring service desk for daily tenant issues

Client Manager and IT System Administrator

The Rate Challenger Pty Ltd
02.2014 - 02.2020
  • Operating system and printer support
  • Wireless network setup and support using Cisco small
    business
  • Managed inbound calls and emails.

Education

Certificate IV in Programming - Programming

Upskilled
Online
06.2019 - 2020.06

Master of Science - Master of Information Technology

Queensland University of Technology
Brisbane
02.2013 - 2014.06

Bachelor of Science - Bachelor of Information Technology

Queensland University of Technology
Brisbane
09.2010 - 12.2012

Skills

Technical support

Customer service

Hardware knowledge

System upgrades

Technical solution development

Hardware troubleshooting

Organization and Time Management

Cloud services

Languages

Chinese
Excellent
Cantonese
Excellent
English
Full Professional

Projects

NBN Network Rollout/Cutover 11/2022


  • Work with internal and external team to smoothly change over branch network connections to Telstra#
  • Implement and configure Teams phone for some branches


Safety Form Power App 10/2022 - 01/23


  • Work with user to create the Flow for Safety Request Form on Power App
  • Update and maintain the Form and Flow according to user's request


Intune Project Rollout: September 2023 - Present

  • Update and Redesign: Collaborate with a third-party contractor to update and redesign the Intune environment.
  • Reimage Devices: Reimage laptops and POS computers to integrate into the new environment.
  • Create Policies and Profiles: Develop and implement new policies and profiles for computers to ensure compliance with security standards.


New Service Desk System Setup for Safety Team: January 2024 - Present

  • Create System: Develop and implement a new service desk system tailored for the Safety team.
  • Implement Workflows: Establish necessary workflows to ensure efficient operations.
  • Configure Mailbox: Set up the system with the required mailbox integration.




Reference

Reference available upon request

Timeline

Property Manager and IT Support

T&Z Property Pty Ltd
08.2020 - 04.2022

Certificate IV in Programming - Programming

Upskilled
06.2019 - 2020.06

Client Manager and IT System Administrator

The Rate Challenger Pty Ltd
02.2014 - 02.2020

Master of Science - Master of Information Technology

Queensland University of Technology
02.2013 - 2014.06

Bachelor of Science - Bachelor of Information Technology

Queensland University of Technology
09.2010 - 12.2012

System Administrator

PCYC
4 2022 - Current

Similar Profiles

CREATE PROFILE
Jiachen Tang