Tang Minh Triet
Reservoir,Australia
Summary
Compassionate Community Support Worker with broad experience in providing diverse community members with emotional, physical, and mental support. Possesses strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. I have experience working as a volunteer, and I have the same empathy for clients. Demonstrated ability to work collaboratively within multidisciplinary teams while focusing on client-centered goals. I have a strong, proven record of implementing innovative programs that improve community health and wellness. Responsible and motivated student, ready to apply education in the workplace, and knows how to build community engagement.
Overview
3
3
years of professional experience
Work History
Barista
Jamaicablue Coffee
Melbourne , Vic
01.2023 - Current
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Maintained clean work stations to adhere to health and safety guidelines.
- Made and served specialty coffee and tea beverages.
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Trained new employees regarding food and drink preparation and store procedures.
- Ground coffee beans, brewed coffee, and tea and prepared baked goods.
- Sold coffee, tea blends, and brewing equipment while educating customers about brewing methods.
Supervisor
Rice N Roll
Melbounre , Victoria
04.2022 - Current
- Trained new employees on company policies and procedures.
- Created a culture of continuous improvement, inspiring employees to take action and solve problems.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Assigned tasks to team members based on individual strengths, and promoted a teamwork-driven environment to meet goals.
- Participated in planning meetings to evaluate barriers and provide recommendations for work planning.
- Identified gaps in processes and communication with front line employees.
- Implemented customer relationship management strategies to improve client satisfaction.
- Managed inventory levels to optimize supply chain operations.
Community Work Volunteer
AVWA
Melbounre , Vic
03.2024 - 04.2024
- Scheduled appointments for clients with specialists, or community programs.
- Managed caseloads efficiently, ensuring timely follow-up with each client.
- Provided crisis intervention services as needed, offering immediate support.
- Analyzed data from service outcomes to improve future interventions and support strategies.
- Advocated for clients' rights and well-being in various settings.
- Organized workshops and group sessions on life skills and self-care practices.
- Developed personalized care plans in collaboration with a multidisciplinary team.
- Provided emotional support and counseling to individuals and families in crisis.
Education
Bachelor of Community Services - Community Services
Acknowledge Education
Melbourne, VIC09.2026
High School Diploma -
Latrobe College
Bundoora, VIC01.2021
Certificate High school Year 9 - Year 11 - Business Management, Accounting
Lyndale Secondary College
Dandenong, VIC01-2020
Skills
- Team building
- Crisis intervention
- Client advocacy
- Customer retention
- Self motivation
- Interpersonal communication
- Volunteer coordination
- Child Welfare Knowledge
- Stress management
Languages
English
Professional
Vietnamese
Full Professional
Timeline
Community Work Volunteer
AVWA
03.2024 - 04.2024
Barista
Jamaicablue Coffee
01.2023 - Current
Supervisor
Rice N Roll
04.2022 - Current
Bachelor of Community Services - Community Services
Acknowledge Education
High School Diploma -
Latrobe College
Certificate High school Year 9 - Year 11 - Business Management, Accounting
Lyndale Secondary College
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