Agile Delivery Manager, Product Systems
HCF
Hi, I’m
Tani Rahim
Summary
Dynamic Agile Delivery Manager with a proven track record at HCF, excelling in stakeholder management and resource planning. Championed quality control measures, enhancing customer satisfaction and project efficiency. Skilled in Kanban methodology and team supervision, consistently driving successful project outcomes through effective communication and strategic decision-making.
Work History
HCF
Agile Delivery Manager, Product Systems
Job overview
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
HCF
Senior Business Analyst, System Tranaformation
Job overview
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
HCF
Business Analyst
Job overview
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Chubb Insurance
Business Analyst
Job overview
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Education
University of New South WalesSydney, NSW
Bachelor Of Economics from Applied Economics
Skills
- Configuration management
- Test planning
- User acceptance testing
- DevOps practices
- Kanban methodology
- Project scheduling
- Team supervision
- Application support
- Incident management
- Software development lifecycle
- Continuous delivery
- Stakeholder management
- Forecasting techniques
- Metric tracking
- Defect management
- Release management
- Cross-functional coordination
- Resource management
- Expense tracking
- Decision-making
- Resource planning
Timeline
Senior Business Analyst, System Tranaformation
HCF
Business Analyst
HCF
Business Analyst
Chubb Insurance
University of New South Wales
Bachelor Of Economics from Applied Economics
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