Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Tania Abraham

Tania Abraham

Bethania,Australia

Summary

A conscientious agreeable and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, empathetic, team leadership and relationship-building. Ability tp process and implement new systems.

Overview

24
24
years of professional experience

Work History

Family Notices Call Centre, NZ Team Leader

Stuff Media
Christchurch, Canterbury, New Zealand
11.2011 - 11.2023
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to assess individual team member progress.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Receptionist Administrator Mental Health

Canterbury District Health Board
Christchurch, Canterbury, New Zealand
06.2007 - 10.2011
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Adhered to company policies regarding confidentiality of sensitive information.

Telephone Sales Advisor

Buy Sell Exchange Papers
Christchurch, Canterbury, New Zealand
05.2000 - 06.2005
  • Adhered to company policies and procedures while handling customer inquiries.
  • Recorded customer personal information in CRM system to track data and document account activities.
  • Assisted other departments within the organization with tasks related to sales initiatives or campaigns.
  • Utilized effective questioning techniques to determine the best way to assist customers with their needs or requests.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Analyzed consumer needs, tailoring sales pitches for maximum effectiveness.

Education

Business Management

Wintec
Hamilton Online
11-2017

Office Technology

Carrich Computer Training
Christchurch
10-2000

Administrative Assistance And Secretarial Science

Waiariki Polytech Rotorua
Rotorua
10-1983

High School Diploma -

Rotorua Girls High
Rotorua
11-1982

Skills

  • Call Center Operations
  • Analytical Thinking
  • Coaching and Mentoring
  • Issue Resolution
  • Safety processes and procedures
  • Staff Leadership
  • Business Administration
  • Superb time management
  • Customer Relationship Management (CRM)
  • Project Support
  • Spreadsheet Management
  • Workflow Optimization
  • Sensitive material handling

Timeline

Family Notices Call Centre, NZ Team Leader

Stuff Media
11.2011 - 11.2023

Receptionist Administrator Mental Health

Canterbury District Health Board
06.2007 - 10.2011

Telephone Sales Advisor

Buy Sell Exchange Papers
05.2000 - 06.2005

Business Management

Wintec

Office Technology

Carrich Computer Training

Administrative Assistance And Secretarial Science

Waiariki Polytech Rotorua

High School Diploma -

Rotorua Girls High

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Tania Abraham