Tania Aldred

· Supported and fostered a culture which promotes genuine open relationships, responsibility for self, mutual respect, and personal growth, which is founded on values of empowerment, trust, compassion, resilience, diversity, integrity and lifelong learning.

· Managed new and existing service delivery operations including delivery of compliance, and staffing requirements under the direction of my Area Manager.

· Developed and maintained effective working relationships with service partners across the West Moreton catchment area.

· Negotiated with clients, service partners and other stakeholders to resolve operational and other issues across programs.

· Mentored, coached, and managed the performance of supervising staff (and other staff) while providing collegiate support for the team.

• Supported and fostered a culture which promotes genuine open relationships, responsibility for self, mutual respect, and personal growth, which is founded on values of empowerment, trust, compassion, resilience, diversity, integrity and lifelong learning.
• Managed new and existing service delivery operations including delivery of compliance, and staffing requirements under the direction of my Area Manager.
• Developed and maintained effective working relationships with service partners across the West Moreton catchment area.
• Negotiated with clients, service partners and other stakeholders to resolve operational and other issues across programs.
• Mentored, coached, and managed the performance of supervising staff (and other staff) while providing collegiate support for the team.

• Developed a working understanding of the NDIA catalogue of supports and knowledge of RFQ’s service delivery framework.
• Utilised established project mechanisms and registers to identify, escalate and provide solutions to emergent issues and risks.
• Prepared briefing material and reports as required.
• Attended and supported NDIS Readiness Project meetings, local NDIA service provider forums and consumer forums.
• Supported the Area Manager with quality advice, analysis and plans including in relation to the NDIS project and other risk management issues.

• Implemented and maintained operational procedures and processes for the programs in accordance with the quality management policies and procedures and organisational requirements.
• Coordinated, supervised, and administered the programs and resources within approved policies and frameworks.
• Developed and fostered effective and cohesive staff teams and provided staff supervision, training, and support.
• Liaised and developed positive collaborative relationships with West Moreton Hospital and Health Service, other service providers, families and other supports involved with the client or from whom clients may derive a benefit.

• Facilitated and fostered a program culture which promotes genuine and open relationships, conflict resolution, responsibility for self, mutual respect, personal growth and founded on support values of empowerment, trust, compassion, resilience, diversity, integrity, and lifelong learning.
• Assisted with the coordination, supervision, and administration of the service, including the development of effective and cohesive staff.
• Reported and made recommendations to the Area Manager on policy or service issues, developments, or requirements.
• Facilitated effective organisational coordination and communication processes and ensured the quality flow of two-way information between the program and the Area Manager.

• Established genuine and open relationships with clients characterized by reliability, respect, trust, challenge, and safety.
• Developed and implemented the approved Personal Recovery Plan and responded to the day-to-day support needs of clients and provided support in a way that preserved the person’s dignity and privacy.
• Contributed to the development and implementation of transition planning from extended care treatment facilities to independent living in the community.
• Reported to the Senior Rehabilitation Support Worker on issues arising out of implementation of the transition plan, Personal Recovery Plan and the day-to-day support needs of clients.
• Participated in supervision and team meetings including other professional development opportunities and RFQ evaluation activities as required.

• Assisted the client to identify effective interventions and goals to facilitate positive outcomes for their recovery process.
• Worked collaboratively with clinicians from associated mental health services.
• Ensured the cultural needs of clients were consistent, through the effective inclusion of the Treaty of Waitangi Principles.
• Co-facilitated the “Managing Challenging Behaviors in the Community” workshop to Auckland District Health Board staff.

• Implemented strategies, which ensured the skill development of consumers as identified in their Overall Personal Plan.
• Contributed to maintaining a therapeutic environment that reduces emotional distress and symptoms of illness.

• Worked in a Strengths-based way, using hope-inducing techniques to promote positive change.
• Walked alongside clients and assisted them to achieve identified goals.
• Ensured the support and advocacy needs meet those who experience mental illness.
• Provided clients with information, and links to community organisations, resources and supported them to engage in services.

• I facilitated effective career planning with jobseekers.
• I marketed Supported Employment jobseekers to employers.
• I provided high quality support to employees and employers.

• I ensured Buscombe House, and its environment was maintained at a high standard.
• I completed daily progress notes of each resident maintained in an appropriate manner.
• I ensured that there was daily communication with Residential Services Co-ordinator and other staff as appropriate.
• I monitored and assessed resident’s mental health status.