Tania Armstrong
Urangan,Australia
Overview
41
41
years of professional experience
Work History
Store Manager
Abode/Ideas Stores
Hervey Bay, QLD
02.2024 - Current
- Managed daily running of the store
- Trained staff to increase their product knowledge and sales skills and up sell techinques.
- Developed customer relationships to ensure their future loyalty.
- Led team meetings, to align all staff with our store objectives and weekly/monthly sales targets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- In charge of stock levels, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance against our targets.
Senior Sales Consultant
Barbeques Galore
Hervey Bay, QLD
11.2021 - 02.2024
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling.
- Maintained a clean and organised store appearance to enhance the shopping experience.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to check against weekly/monthly targets.
- Established strong client relationships to increase customer loyalty and repeat business.
Sales Person
Abode Home Furnishings And Gifts
Hervey Bay, QLD
03.2021 - 12.2021
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and recommended solutions.
- Store merchandising to create an inviting, positive shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Nutrition Advisor
Raw Essentials
Mt Maunganui, New Zealand
12.2019 - 02.2021
- Involved in the set up and opening of the new store in Mt Maunganui.
- Trained to then educate people on raw feeding their cats and dogs.
- Responsible for day to day store operation, including open and closing, daily balance, stock control.
- Use of Highrise computer database system to load all customers details and to record purchases and future contacts.
- Store cleaning and merchandising.
- Conducted comprehensive assessments of each animals nutritional needs, enabling targeted recommendations for optimal health outcomes.
- Provided exceptional customer service, by way of ongoing support and follow ups.
Territory Manager
Eyewear Design Ltd
Mt Maunganui, New Zealand
12.2009 - 03.2018
- Provided a high level of service and support to Bay of Plenty, Waikato and Hawkes Bay areas.
- Built relationships with clients to encourage loyalty, trust and respect resulting in increased sales.
- Provided training to customers to increase awareness and knowledge of our product range.
- Assisted with promotions in the various stores and installed advertising material.
- Merchandised products in store for clients on each visit.
- Expanded territory coverage by successfully identifying and targeting potential new accounts.
Shop Manager (Part-time)
Cherish Child
Mt Maunganui, New Zealand
05.2008 - 12.2010
- Sole Charge Manager/Sales Position.
- Provided high quality customer service resulting in repeat customer business.
- Loading online stock and processing internet sales.
- Merchandising, shop displays and shop cleaning.
- Daily balancing, banking and stocktakes.
Banking Consultant
ANZ Banking Corporation
Mt Maunganui, Bayfair And Tauranga, New Zealand
01.1995 - 04.2008
- All aspects of Residential Lending.
- Made key decisions and recommendations based on clients needs.
- Built lasting relationships with customers to ensure future business.
- High levels of sales, due to good cross selling skills.
- Exceptional communication skills, both internally and externally.
- Discretion authority given to approve lending deals for my customers and later other staff members customers too.
Live-in Nanny
Sue & Mark Illingworth
London, United Kingdom
06.1993 - 11.1994
- Responsible for caring for 3 children aged 7, 4 and 2 years on a sole charge basis.
- Involved the day to day running of the house, including all housework and preparing all meals.
Foreign Exchange Manager
Thomas Cook (NZ) Ltd
Christchurch, New Zealand
05.1990 - 04.1993
- In charge of the foreign exchange office and 2 clerks.
- Transacted foreign exchange sales and purchases for customers.
- Responsible for ordering and repatriation of foreign cash and travellers cheques also daily balancing and monthly audits.
Bank Officer
Trusteebank Canterbury Ltd
Christchurch, New Zealand
01.1985 - 04.1990
- Managed daily running of the store
- Trained staff to increase their product knowledge and sales skills and up sell techinques.
- Developed customer relationships to ensure their future loyalty.
- Led team meetings, to align all staff with our store objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- In charge of stock levels, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance against our targets.
Education
Photographic Pathways NZQA Level 3 Certificate -
Toi Ohomai Polytechnic
Tauranga, New Zealand11.2019
Diploma In Management -
Tauranga Polytechnic
Tauranga, New ZealandUniversity Entrance and Sixth Form Certificate -
Burnside High School
Christchurch, New ZealandSkills
- Flexible and Adaptable
- Communication
- Multitasking
- Sales focused
- Time management
- Attention to Detail
- Dependable and Responsible
Background And Objective
I am an experienced sales team player. I am now seeking part-time employment and I am ready to make a change. I would like a position which is rewarding, busy, fun and varied.
Activities
- Beach and bush walks/jogs with my dog
- Gym, Aquarobics
- Photography
- Travel
References
- Michelle Bott, Store Manager, Abode Junction, Pialba, Hervey Bay, 0477 988 804
- Zoe Franich, Store Manager, Raw Essentials, Mt Maunganui, New Zealand, +64 21 113 7581
- Shane Southby, Bank Manager, ANZ Bank, Mt Maunganui, New Zealand, +64 21 446 910
Timeline
Store Manager
Abode/Ideas Stores
02.2024 - Current
Senior Sales Consultant
Barbeques Galore
11.2021 - 02.2024
Sales Person
Abode Home Furnishings And Gifts
03.2021 - 12.2021
Nutrition Advisor
Raw Essentials
12.2019 - 02.2021
Territory Manager
Eyewear Design Ltd
12.2009 - 03.2018
Shop Manager (Part-time)
Cherish Child
05.2008 - 12.2010
Banking Consultant
ANZ Banking Corporation
01.1995 - 04.2008
Live-in Nanny
Sue & Mark Illingworth
06.1993 - 11.1994
Foreign Exchange Manager
Thomas Cook (NZ) Ltd
05.1990 - 04.1993
Bank Officer
Trusteebank Canterbury Ltd
01.1985 - 04.1990
Photographic Pathways NZQA Level 3 Certificate -
Toi Ohomai Polytechnic
Diploma In Management -
Tauranga Polytechnic
University Entrance and Sixth Form Certificate -
Burnside High School