Tania Cocola

Established and managed a successful hospitality and play centre business catering to young families and community groups

• Oversaw all areas of operations, including HR, rostering, finances, stock management, marketing, customer experience, and compliance.
• Created and maintained policy frameworks covering child safety, food handling, and employee responsibilities, ensuring alignment with regulatory standards and workplace best practices.
• Recruited, trained, and mentored staff, fostering a supportive and accountable team culture.
• Implemented booking systems and online customer engagement tools to improve service flow and responsiveness.
• Coordinated special events, school holiday programs, and inclusive activities for young children and their families.
• Maintained high standards of cleanliness, food safety, and OH&S practices.
• Developed innovative menu concepts to enhance customer experience and drive engagement.
• Oversaw daily operations, ensuring high standards of service and product quality.
• Implemented cost control measures to optimize resource allocation and reduce waste.
• Conducted market research to identify trends and adapt offerings accordingly for competitive advantage.
• Created marketing strategies that increased brand visibility and attracted new customers through social media campaigns.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Evaluated daily operations, identifying areas for improvement to enhance efficiency.
• Provided on-the-job training to newly hired workers and team members.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.

• Planned and delivered engaging lessons across multiple year levels in alignment with the Victorian Curriculum and school frameworks.
• Adapted teaching methods to accommodate diverse learning needs, including students with varying abilities and backgrounds.
• Managed classroom behaviour and fostered a positive, inclusive learning environment.
• Collaborated with school leadership and colleagues to support curriculum continuity and student wellbeing.
• Assessed student progress and provided feedback to students and parents through reports and meetings.
• Implemented school policies effectively, including child safety, attendance, and assessment procedures.
• Participated in professional development activities to enhance teaching skills and stay current with educational best practices.