Tania Cordtz

Providing high level customer service to a large customer portfolio using both email and phone.

Utilising various applications to assist customers with order requirements

Manage cases within CRM system to achieve recomended close out times and effective resolution for customers

Provide ongoing support to both internal and external stakeholders

Providing prompt communication to customers with regard to order status when required

Handling customer queries efficiently and to the customer's satisfaction

Developing strong ongoing relationships with customers.

• Communication and resolution of customer enquiries via phone, emails, website and social media portals
• Booking and allocation of service calls
• Providing resolutions to end customers
• Regularly liaise with Government Departments (Fair Trading, Consumer Protection) and Retailers
• Liaising and assisting with enquiries from different contractors
• Coordination with other States regarding administration and customers
• Processing of third party and warranty claims
• Maintenance of databases
• Reversals, refunds, food loss payments, Credits
• Coaching team mates to offer positive and balanced resolutions.
• Reporting/ recording of Twilio telephone record
• Updating team staff roster fortnightly
• Coaching teams on new or updated processes
• Dealing with escalated calls
• Mediation

• Booking service calls warranty and out of warranty
• Allocation of service calls to both Electrolux technicians and contractors
• Data entry
• Product knowledge of all Electrolux white good appliances.

• Answering customer enquiries
• Data entry/ Word processing
• Co-ordinate and assist service providers with allocated jobs
• Resolution of customer concerns with Service Providers.

• Customer enquiries
• Data entry
• Advising BAS statement customers in regards to errors on lodgement forms and amounts outstanding
• Amendments.

• Customer enquiries both face to face and telephone
• Sole responsibility of transferring State employees to designated location
• Preparation of inventory paperwork
• Submitting inventories to Tender and allocating to suitable removal company
• Liaise with all removal companies
• Provide payments to contractors
• Assess claims in regards to damage items.

• Establish & maintain new clientele
• Answering customer enquiries
• Preparation of customers' documentation
• Booking appointments for Credit officers.

• Reporting and arranging training programs
• Selling encyclopaedias / educational programs
• Allocating new work areas to team members