Tania Davison
OAKHURST,NSW
Summary
Proven Elder Support Worker at Greater Western Aboriginal Health Service, adept in cultural sensitivity and administrative management. Excelled in enhancing client independence and community integration through innovative support and advocacy, achieving significant improvements in client engagement and wellbeing. Demonstrated exceptional documentation abilities and emotional support, fostering strong community connections.
Overview
32
32
years of professional experience
Work History
Elder Support Worker
Greater Western Aboriginal Health Service
02.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Facilitated peer support groups to help clients connect with others.
Chronic Disease OutReach Worker
Greater Western Aboriginal Health Service
09.2010 - 06.2015
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Advocated for client needs and funding for at-risk groups.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
Receptionist
Greater Western Aboriginal Health Service
06.1992 - 09.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Education
High School Diploma -
Bidwill High School
Bidwill NSW11.1990
Skills
- Documentation abilities
- Cultural Sensitivity
- Professional boundaries
- Community Integration
- Recreational Activities
- Patient support
- Client Advocacy
- Administrative Management
- Group facilitation
- Confidentiality and Privacy
- Mobility Assistance
- Life Skills Development
- Transportation Assistance
- Health and safety awareness
- Emotional Support
Timeline
Elder Support Worker
Greater Western Aboriginal Health Service
02.2023 - Current
Chronic Disease OutReach Worker
Greater Western Aboriginal Health Service
09.2010 - 06.2015
Receptionist
Greater Western Aboriginal Health Service
06.1992 - 09.2010
High School Diploma -
Bidwill High School
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