Responsible for delivering a range of customer service function such as face to face services and processing work. Provide exceptional customer service support by assisting customers to claim payments, helping customers understand legislation, policy, procedures, payments and services administered by the agency. Conduct assessments and quality assurance activities to ensure payment accuracy by reviewing agency data sources and checking for payment correctness. Work independently with little or no supervision in my current role, collaborate with internal and external key stakeholders and provide support to the team in processing when in need.
Manager – Services Australia
Tracey Sommer
07 3405 0630
tracey.sommer@servicesaustralia.gov.au
Line Team Leader – Services Australia
Lullie Woodcock
0438 188 146 | 07 3405 0630
lullie.woodcock@servicesaustralia.gov.au