Tania Dhingra
Mississauga
Summary
Motivated and detail-oriented Commerce student at McMaster University with a strong foundation in finance, customer service, and relationship management. Experienced in handling financial transactions (3+years), assisting clients with inquiries, and delivering personalized service in fast-paced environments. Adept at problem-solving, guiding customers through digital banking tools, and ensuring compliance with financial regulations. A quick learner with strong communication skills, committed to building trust with clients and providing tailored financial solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Cashier)
Nouska
11.2022 - 01.2025
- Served 100+ customers daily perfectly, achieving a 95% satisfaction rate.
- Handled $3,000+ in cash transactions daily with 100% accuracy.
- Enhanced efficiency by 20% through multitasking and effective register management.
- Assisted in resolving customer concerns promptly, ensuring a seamless shopping experience.
- Maintained a clean and organized workstation, ensuring compliance with health and safety standards.
Data Administrator
D Radiators and Oil Coolers PTY LTD
06.2021 - 10.2022
- Managed complex data migration projects, ensuring seamless transitions between legacy systems and new platforms.
- Reduced errors in data entry by providing comprehensive training to team members on best practices and error prevention techniques.
- Streamlined data management tasks through the development of efficient data entry procedures and automated workflows.
Administrative Assistant
Tiny Brainiacs
07.2021 - 07.2022
- Managed and organized student records with 100% accuracy, ensuring compliance with confidentiality policies and school regulations.
- Scheduled and coordinated 50+ meetings and events per semester, improving staff efficiency and time management.
- Handled 100+ phone calls and emails daily, providing prompt assistance to parents, students, and faculty while maintaining professionalism.
- Created and proofread official school communications, ensuring clarity and professionalism in newsletters, reports, and memos.
Education
Bachelor of Commerce (honours) - DeGroote School of Business
McMaster University
Hamilton, Canada01.2027
Skills
- Customer Service & Relationship Building – Proven ability to engage clients, resolve concerns promptly, and maintain satisfaction in fast-paced setting
- Cash Handling & Transaction Accuracy – Experienced in managing high-value POS transactions with precision and integrity
- Administrative Support – Experienced in records, scheduling and front-desk coordination
- Communication (Verbal & Written) – Clear, courteous, and effective in dealing with customers and teams
- Multitasking & Time Management – Able to multitask and prioritize in busy environments
- Technical Proficiency – Proficient in MS Office, Google Drive, POS systems, and quick to learn new tools
Accomplishments
Tax Volunteer - Canada Revenue Agency (CRA) | January 2024 - May 2024
•
Provided tailored support to low-income earners and elderly clients, ensuring accurate tax preparation and timely filing while adhering to regulatory guidelines.
•
Safeguarded confidential documents such as income statements, identification records, and tax forms, implementing secure storage practices, access controls, and strict adherence to privacy regulations throughout the tax preparation process.
•
Built strong rapport with clients from diverse backgrounds, providing personalized support and clear communication to ensure a seamless and reassuring tax preparation experience
Timeline
Customer Service Representative (Cashier)
Nouska
11.2022 - 01.2025
Administrative Assistant
Tiny Brainiacs
07.2021 - 07.2022
Data Administrator
D Radiators and Oil Coolers PTY LTD
06.2021 - 10.2022
Bachelor of Commerce (honours) - DeGroote School of Business
McMaster University
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