TANIA DUNROBIN
LOGANHOLME,QLD
Summary
Compassionate Disability Support Worker with a proven track record at CENTRE DISABILITY SUPPORT, enhancing clients' independence through personalized care plans and emotional support. Skilled in daily living assistance and documentation, I foster strong relationships while ensuring adherence to health and safety standards, ultimately improving clients' quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
CENTRE DISABILITY SUPPORT
10.2023 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Developed and implemented tailored care plans in collaboration with multidisciplinary teams.
- Facilitated engaging recreational activities, promoting social interaction and community involvement.
- Monitored client progress, documenting observations and adjusting strategies as needed for optimal outcomes.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Prepared nutritious meals to meet individual dietary needs for clients.
Customer Service Supervisor
Coles Supermarket
11.2015 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service delivery.
- Resolved complex customer inquiries, improving overall satisfaction ratings.
- Implemented process improvements that streamlined workflow and reduced response times.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
INDIVIDUAL SUPPORT CERT 111
CELTIC TRAINING
SOUTHPORT QLD01-2026
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Relationship building
- Documentation and reporting
- Client confidentiality
- Incident reports
- Assistance in disability services
- Meal planning
- Health and safety
- Creative thinking
- Risk assessments
- Emotional support
- Transportation assistance
- Medication organization
- Housekeeping skills
- Appointment management
Certification
* CURRENTLY STUDYING CERT111 IN INDIVIDUAL SUPPORT
* HOLDER OF A YELLOW CARD
* CURRENT MANUAL DRIVERS LICENSE
* WAITING ON BLUE CARD
* CURRENT FIRST AIDE CERTIFICATE
* CURRENT POLICE CHECK
* CURRENT COVID AND FLU VACINATION
Timeline
Disability Support Worker
CENTRE DISABILITY SUPPORT
10.2023 - Current
Customer Service Supervisor
Coles Supermarket
11.2015 - Current
INDIVIDUAL SUPPORT CERT 111
CELTIC TRAINING