Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Projects
Additional Information
Timeline
Generic
Tania Goma

Tania Goma

Noarlunga Centre,SA

Summary

Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks - focused on always producing high-quality and professional results.

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service.

Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Dependable with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.

High-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.

Dedicated to welcoming customers and providing comprehensive service.

Friendly retail professional with successful background in sales and marketing.

Ready to help the team achieve company goals.

Detail-oriented team player with strong organizational skills seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while delivering excellent customer service.

Overview

21
21
years of professional experience

Work History

CEO

Self Employed Web
01.2010 - Current
  • Established foundational processes for business operations.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Oversaw divisional marketing, advertising and new product development.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

Patient Support Officer WHA2

Repatriation General Hospital
01.2003 - 11.2010
  • Assisted as many as 10+ clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared meals and snacks and fed clients 7 days a week.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Maintained disposition and personality to work harmoniously with wide variety of people and families.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Provided emotional support to enhance well-being and coping skills.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Maintained confidentiality and privacy to protect individual's rights and well-being.

Checkout Operator

Coles Supermarket
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Observed checkout station users to determine assistance requirements and maintain store security.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.

Horticultural Assistant

Port Lincoln Garden Centre
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Unloaded plants and nursery items from delivery trucks.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Assisted customers with finding requested plants and flowers.
  • Used effective weed control methods, promoting plant growth.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Cultivated soil and added fertilizer, compost, and amendments.
  • Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.

Horticultural Assistant

Happy Valley Nursery
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Unloaded plants and nursery items from delivery trucks.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
  • Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
  • Cultivated soil and added fertilizer, compost, and amendments.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
  • Transported and loaded harvested items into delivery trucks.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Evaluate harvesting conditions and identify obstacles.
  • Used effective weed control methods, promoting plant growth.
  • Assembled and maintained greenhouses and other structures to assist with business operations.
  • Assisted customers with finding requested plants and flowers.
  • Diagnosed and treated pest and disease problems in plants, shrubs and trees.
  • Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
  • Branched farm out into new areas by adding tours, special events, and customer activities.

Volunteer

LifeLine Response
  • Guided troubled individuals to tools and resources necessary for healing.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Used strong interpersonal communication skills to convey information to others.

Education

Some College (No Degree) - Aged Care

TAFE SA
Port Lincoln, SA

High School Diploma -

Port Lincoln High School
Port Lincoln, SA
1987

Skills

  • Sales and Marketing
  • Attention to Quality
  • Relationship Management
  • Articulate Communication
  • Adaptable and Flexible
  • Effective Communicator
  • Leadership and People Development
  • Negotiation
  • Public Relations Understanding
  • Employee Motivation and Performance
  • Workplace Safety
  • Health and Safety Compliance
  • Customer Service
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Proper Storage Procedures

Accomplishments

  • Recognition from peers and staff for delivering impeccable, courteous, friendly service at all times.
  • Media Company representation and spokesperson.
  • Achieved positive productivity through effectively assisting with any immediate task requiring assistance.

Personal Projects

Currently restoring and renovating a 143 year old traditional stone cottage.


Landscaping and developing The Cottage surrounding grounds.


Managing a website where I showcase multi-media art and design through functional and aesthetic wares.


Manage a blog for the DIY Cottage restoration project.


Through these above processes I am adding to my already established skillset in DIY, along with enhancing my existing experience and knowledge in Landscaping and Horticulture and sales management.


DIY Building Construction


masonry

  • Sourcing, sizing, & cutting natural stone - rebuilding and reconstructing with those materials, by hand


Carpentry 

  • Sourcing, measuring, cutting and fitting timber window frames, door frames, trim, porch uprights, facia boards, fencing and roofing materials, by hand


Tile & Slate

  • Sourcing, measuring and cutting tile and slate as required, along with laying of materials by hand


Pointing & Rendering

  • Repointing and rendering traditional stone walls with lime mortar (using traditional techniques), by hand


Foundations & Floors

  • Foundation preparation and Limecrete pouring for floor
  • Concrete mixes used where needed
  • Timber floors - timbers sourced, measured, cut and laid by hand


Metal Fabrication

  • Porch materials and landscaping features, fencing and animal enclosures, made by hand


Landcaping


Horticultural Practices

  • Selection, purchase AND self-propagation of appropriate plant species
  • Garden design and layout
  • Installation of irrigation systems
  • Established wind protection systems
  • Fertilised, mulched and hydrated all plant stock according to their needs
  • Appropriate pest and weed management
  • Mowing, trimming property, along with maintenance of all equipment required to maintain the property
  • Conducted extensive studies in various growing techniques


Additional Information

Hardworking and passionate job seeker with strong organizational skills eager to secure a Retail Sales position.

Ready to help your team achieve company goals. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized, adaptable and dependable candidate, suited to any role, successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to meet team goals.

Accomplished Retail/Customer support worker, well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.

Results-driven and passionate job seeker, with a forward-thinking approach centred on your company success and competitive growth.

Recognized and valued for my impeccable moral values and work ethics and I am committed to bringing value to your company through my experience, skills and hardworking ethics.

Timeline

CEO

Self Employed Web
01.2010 - Current

Patient Support Officer WHA2

Repatriation General Hospital
01.2003 - 11.2010

Checkout Operator

Coles Supermarket

Horticultural Assistant

Port Lincoln Garden Centre

Horticultural Assistant

Happy Valley Nursery

Volunteer

LifeLine Response

Some College (No Degree) - Aged Care

TAFE SA

High School Diploma -

Port Lincoln High School
Tania Goma