Summary
Overview
Work History
Skills
Timeline
Generic

Tania Kanowski

Coolum Beach,QLD

Summary

With a proven track record at Education Queensland, I excel in ICT support and administrative management, blending meticulous attention to detail with empathetic stakeholder engagement. My achievements include streamlining ICT troubleshooting at Nambour Special School and enhancing administrative efficiency, showcasing my problem-solving abilities and interpersonal skills.

Overview

2025
2025
years of professional experience

Work History

Technical Support Officer

Education Qld

TO Internal Secondment Nambour Special School formally in 2020. However, was sitting in the position for 3 years prior simultaneously working in my Administration role.

Managed Prep-Year 12 ICT applications and devices independently. Problem solving, maintaining and supporting staff and students in all aspects of ICT at Nambour Special School. Including supervising 150+ iPads used for communication and curriculum using JAMF and Apple School Manager.

Managed and assigned all Computers For Teachers, Workstations in Classrooms and Interactive whiteboards.


  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Responded to staff inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Created effective solutions for recurring issues, preventing future occurrences of similar problems.
  • Effectively managed priorities while balancing competing demands from internal users.


Administrative Officer/Acting Business Manager

Education Qld
05.2013 - Current
  • First point of contact in Administration at the school.
  • Liaise with and support families of our students with empathy and diversity.
  • Collaborate with contractors to guarantee that work carried out is in line with departmental policies, and relevant paperwork is submitted.
  • Coordinate and deploy all information relating to the school online newsletter( since 2013).
  • Assist with scheduling appointments and coordinating meetings.
  • Organise staff First Aid courses, student immunisation (6 monthly) and staff flu vaccinations yearly.
  • Manage Maintenance activities with the use of BEMIR.
  • Implement and monitor school keys to staff, contractors and community in accordance with department policy.
  • Assist with day to day management of school HR activities. Including organising supply and contract placements for both Teaching and Support staff under the direction of the Administration team.
  • Process and monitor staff leave in MYHR.
  • Maintained accurate records, ensuring timely processing of invoices, payments, corporate cards and other financial processes.
  • Proactive in online training relevant to my role to further my knowledge and productivity.
  • Oversaw office inventory activities by ordering and requisitions, Purchase orders and stocking and shipment receiving.
  • Organise financial End of Day processes, including school banking and relevant documents.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Undertake the reconciliations of invoicing, receipting, and reconciliation of customer accounts.
  • Maintain data and accuracy of staff class budget expenditures.
  • Maintained filing system to keep documents organized and accessible.
  • Assisted in onboarding new staff by preparing necessary materials through iRegister and ICT processes to ensure streamlined access to the system.
  • Support Minor works, including emergency building repairs and maintenance.
  • Assist with the data entry for casual payment claims for staff.
  • Daily roll monitoring and distribution of SMS messages to parents/Carers through Infoways to address absenteeism.
  • Assist and support staff with the Blue Card process.
  • Enter staff MYHR Incident Reports.
  • Undertake routine activities telephone and counter enquiries. Maintain school records, enrolment and transport paperwork for students.

Teacher Aide

Education Queensland
02.2002 - 05.2013

Worked at Nambour Special School as a Teacher Aide full-time in all grade levels across the School. Internal secondment to Administration 5 days per week, 3 as a TAO4 and 2 as an Admin Officer. Relinquished TA04 hours to full time Admin Officer.

Skills

    Excellent interpersonal skills

    Meticulous attention to detail

    Professional

    Highly Organised

    Flexible and adaptable

    Empathetic

    Highly efficient problem solving abilities

    Ability to prioritise and and multi task

    Professional Discretion

Timeline

Administrative Officer/Acting Business Manager

Education Qld
05.2013 - Current

Teacher Aide

Education Queensland
02.2002 - 05.2013

Technical Support Officer

Education Qld
Tania Kanowski