Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TANIA KATENE

Ormeau,QLD

Summary

Knowledgeable Senior Service Operator with background in service operations, ensuring seamless and efficient service delivery. Demonstrated success in enhancing operational workflows and resolving customer issues promptly. Proven ability to effectively use problem-solving and communication skills to maintain high levels of customer satisfaction.


Overview

24
24
years of professional experience

Work History

Senior Service Consultant

FUJIFILM DATA MANAGEMENT SOLUTIONS PTY LTD
07.2004 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Looked after teams of data entry, mail prepping and mail scanning.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members within the data entry, mail preparation, mail scanning teams.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines, especially SLA's.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Attended weekly and month monthly supervisor meetings.

PHOTOFINISHING LAB OPERATOR

KODAK (AUSTRALASIA) PTY LTD
10.2000 - 03.2004
  • Addressed technical issues promptly, minimizing disruptions to daily operations.
  • Enhanced laboratory efficiency by implementing and maintaining standardized operating procedures.
  • Improved inventory management through regular tracking, ordering, and organizing supplies as needed.
  • Participated in industry conferences or workshops, staying up-to-date with the latest trends and advancements in laboratory technology.
  • Streamlined sample processing through effective organization and prioritization of tasks.
  • Evaluated the performance of new equipment or methodologies before implementation into standard operating procedures.
  • Maintained a safe and clean work environment, contributing to overall lab safety compliance.
  • Reduced waste generation by adhering to proper disposal protocols for chemicals and hazardous materials.
  • Consistently met deadlines for report submissions by efficiently managing workload and multitasking effectively.
  • Trained new employees on laboratory protocols, fostering a culture of teamwork and continuous learning.

Education

HAWERA HIGH SCHOOL
HAWERA, NEW ZEALAND

Skills

  • Service delivery
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Integrity and honesty
  • Team collaboration
  • Verbal and written communication
  • Decision-making
  • Team leadership & development
  • Work Planning and Prioritization
  • Customer relationship management
  • Training and development
  • Problem-solving
  • Project leadership
  • Goal setting
  • Risk assessment
  • Staff management
  • Client engagement
  • Processes and procedures
  • Client relationships
  • MS office
  • Employee management
  • Continuous improvement
  • Quality assurance
  • Project management
  • Safety regulations
  • Organizational development
  • Cultural awareness
  • Client rapport
  • Forecasting and reporting
  • Performance assessments
  • Process improvement

Accomplishments

  • Supervised team of 10 plus staff members daily.
  • Used Microsoft Word & Excel to develop inventory tracking spreadsheets.
  • Meeting daily Service Levels
  • Overseeing and supervising data entry teams for the Federal Election.

Timeline

Senior Service Consultant

FUJIFILM DATA MANAGEMENT SOLUTIONS PTY LTD
07.2004 - 10.2024

PHOTOFINISHING LAB OPERATOR

KODAK (AUSTRALASIA) PTY LTD
10.2000 - 03.2004

HAWERA HIGH SCHOOL

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TANIA KATENE