Tania Kriebel

• Checked daily emails for up to date VM changes, managers specials, sales targets, clearance items to be reduced and any changes for the day ahead.

• Merchandised daily according to the VM guide, recovery of the store and did store rosters in a fortnightly basis.

• Trained staff on our computers and entering sales through our system.

• Assisted with regional manager for any changes and advice.

• Store banking.

• Customer service

• Utilized strong problem-solving skills to quickly identify causes of customer complaints and develop appropriate solution
• Introducing customers to our rewards program and the benefits to them
• Training new employees and introducing them to exsisting employees and taking them on a tour of the business surrounds
• Trained all new employees the use of POS including refunds and creating customer orders
• Arranging staff birthdays, special occasions, farewells and Christmas parties
• Counting daily takings and setting floats for the next business day
• Working one day a week in the cash office - counting six register takings, banking, petty cash, counting safe, working out discrepancies if registers were out, use of spreadsheets to enter register takings and banking done, scanning and emailing
• Organised fundraising raffle prizes for organisations
• Served customers on a daily basis - operating POS, redeeming and sales of gift cards, signing up of rewards customers, creating customer orders and finalising orders on pick up, merchandising for any new stock and promotions in store, put stock away, assist customers of stock location, phone inquiries- the customer service desk was also the receptionist

• Serving drinks and food to customers in the bistro and the gaming room
• Assisting patrons in gaming lounge
• Supervising for special events