Summary
Work History
Education
Skills
Additional Information
Financial Services Cert 1V FNS40804
Timeline
AssistantManager
TANIA KUMAR

TANIA KUMAR

Toongabbie,NSW

Summary

My goal is to be a successful caseworker within Welfare/Youth Industry. I dedicated 2 years voluntary work in Youth Services. Moving forward I completed a Case Management Course with ACWA to further my skills.

I am seeking employment that offers me professional challenges where I can utilise my skills and work young youths & families.

Work History

Youth Care Worker - Work Experience /Voluntary

Merrylands Youth Centre
Merrylands Road, Merrylands, NSW 2160
03.2019 - 03.2021
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
  • Supported and mentored students in developing skills to become successful in community.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Developed and maintained accurate records of programs and services.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and implemented programs to engage and empower underserved populations.
  • Collaborated with various stakeholders to promote social services.
  • Developed and implemented strategies to enhance quality of social services.
  • Monitored progress towards service plan goals.
  • Monitored and evaluated impact of social services on community.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Implemented and developed programs to address poverty and inequality.
  • Administered and tracked client service payments.
  • Assisted in developing grant proposals to support social service initiatives.
  • Coordinated with local government to provide resources to clients.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Listened to clients' concerns and provided encouragement and support.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Front Office Administrative Assistant

Max Spices Pty Ltd
10 Junal Place, Smithfield, NSW 2164
06.2011 - 07.2012
  • Answered all phone calls, recorded messages and orders, directed calls.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered invoice data and customer orders, also completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Monitored office supplies by checking inventory and placing orders.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Administrative Clerk

HB & Sons Pty Ltd
70 Oxford Street, Guilford, NSW 2161
06.2010 - 06.2011
  • General office admin including cleaning duties
  • Sales and customer service.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

Retail Sales Assistant/2nd IC

NoniB Fashions
Stanhope Gardens NSW
01.2006 - 08.2008
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.
  • Worked with loss prevention in monitoring shopper behavior.
  • Coached team on effective upselling and cross-selling methods.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Bank Teller

Commonwealth Bank
Seven Hills, NSW
01.2000 - 12.2001
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Removed mutilated currency from circulation.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Placed orders for customer checks and verified starting numbers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Sole Trader

New Look Fashion
Parramatta, NSW
11.1999 - 12.2021
  • Devised detailed hedge and trade strategies for specific trades.
  • Monitored market trends and developed strategies to capitalize on potential opportunities.
  • Made fast decisions based on fluctuating market resulting in profit of $Amount.
  • Generated $Amount in revenue by analyzing individual stock, sector and current market conditions.

Education

CHCCM005 - CASEMANAGEMENT IN COMMUNITY SERVICES - Case Management in Youth Work/Community Services

ACWA/CCWT
Sydney, NSW
05.2021

CHC40413 Cert 1V IN YOUTH WORK - Youth Worker

Open Colleges
Sydney, NSW
12.2018

Higher School Certificate Year 12 -

OTEN/Tafe
Sydney, NSW
12.2006

Certificate IV Financial Services FNS40804 - Finance Mortgage Broker

MIAA/MFAA - Plan Australia (Aggregator)
Sydney, NSW
03.2005

Year 10 - High School

Latrobe High School
Latrobe, TAS
12.1981

Skills

  • Application Processes/Youth Interviewing
  • Client Intake/Youth Advocacy/Rapport
  • Case File Management/Prepare Reports
  • Independent Living/Behavioural & Life Skills
  • Group Session Workshops/Homework Help
  • Records Maintenance/Microsoft Proficient
  • Abuse Identification/Assessment Skills
  • Youth Supervision/observation
  • Best Practices and Standards/Policies
  • Community Health Center Credentialing
  • Action Plan/Applicant Process
  • Therapeutic/Activity Services
  • Supporting Daily Living Needs
  • Crisis/Mental Health Support
  • Excellent Communication/Diversity
  • Multitasking
  • Active Listening
  • Teamworker/Collaborative/Flexible
  • Written/Interpersonal/Telephone Skills
  • Training and Development
  • Problem-Solving/Decision Making
  • Organization and Time Management
  • Analytical and Critical Thinking

Additional Information

First Aid & CPR

NPC

WWCC

Full Driver's Licence

COVID Vac

Financial Services Cert 1V FNS40804

Accredited Mortgage Broker

Timeline

Youth Care Worker - Work Experience /Voluntary

Merrylands Youth Centre
03.2019 - 03.2021

Front Office Administrative Assistant

Max Spices Pty Ltd
06.2011 - 07.2012

Administrative Clerk

HB & Sons Pty Ltd
06.2010 - 06.2011

Retail Sales Assistant/2nd IC

NoniB Fashions
01.2006 - 08.2008

Bank Teller

Commonwealth Bank
01.2000 - 12.2001

Sole Trader

New Look Fashion
11.1999 - 12.2021

CHCCM005 - CASEMANAGEMENT IN COMMUNITY SERVICES - Case Management in Youth Work/Community Services

ACWA/CCWT

CHC40413 Cert 1V IN YOUTH WORK - Youth Worker

Open Colleges

Higher School Certificate Year 12 -

OTEN/Tafe

Certificate IV Financial Services FNS40804 - Finance Mortgage Broker

MIAA/MFAA - Plan Australia (Aggregator)

Year 10 - High School

Latrobe High School

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TANIA KUMAR