Tania Lopez
Brisbane,Australia
Summary
Dedicated ESO/Medical Typist with over 20 years of experience in healthcare documentation. Proficient in electronic health records and quality control, ensuring timely and accurate medical reports. Strong collaborator, effectively communicating with healthcare professionals to enhance workflow efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
ESO/Medical Typist
Queensland Health
Woolloongabba, QLD
04.2002 - Current
- Transcribed medical reports with a focus on accuracy and clarity.
- Reviewed and edited documents for grammar and medical terminology.
- Collaborated with healthcare professionals to clarify dictation and instructions.
- Maintained patient confidentiality while handling sensitive information.
- Utilized electronic health record systems for efficient data entry.
- Ensured timely completion of transcripts to support medical staff workflow.
- Assisted in training new staff on typing protocols and procedures.
- Organized files and documents for easy access and retrieval by team members.
- Assisted with filing paperwork related to patients' medical records.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
- Transcribed medical reports accurately for Queensland Health practitioners.
- Managed electronic health records using Queensland Health's documentation systems.
- Collaborated with healthcare professionals to clarify and confirm dictation details.
- Edited and proofread medical documents for clarity and consistency.
- Maintained confidentiality of patient information according to health regulations.
- Utilized specialized medical terminology in daily transcription tasks.
- Organized and prioritized workloads to meet tight deadlines efficiently.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
- Transferred transcribed materials into electronic health records system.
- Translated medical jargon and short-hand data into correct terminology.
- Inputted patient information into the computer system accurately and quickly.
- Reviewed medical reports for accuracy prior to submission.
- Provided administrative support for healthcare staff such as scheduling appointments, preparing charts, and maintaining inventory.
- Created detailed medical reports based on physician dictation.
- Maintained logbooks containing details about incoming dictations and outgoing transcribed documents.
- Organized physical files according to established protocols.
- Assisted colleagues with resolving technical issues related to transcription equipment or software programs.
- Scanned paper documents into electronic format using specialized software.
- Transcribed and edited physician notes, correspondence, and other documents.
- Performed quality control checks on all transcribed documents to ensure accuracy and completeness.
- Ensured accuracy of transcribed data by comparing it against original audio recordings or handwritten documents.
- Troubleshot problems related to transcription equipment or software programs.
- Updated databases with new patient records as needed.
- Proofread all transcribed documents for spelling, grammar, syntax, punctuation, and formatting errors.
- Processed requests from other departments for patient documentation in a timely fashion.
- Retrieved archived medical records from storage systems when requested.
- Collaborated closely with physicians to ensure accurate transcription of their voice recordings into written form.
- Answered telephones in a professional manner and directed calls appropriately.
- Converted paper documents into digital files and added documents into database systems.
- Reviewed files and other documents to obtain information to respond to requests.
- Transcribed dialogue, conversation and discussion with rigor and accuracy.
- Computed and verified totals on report forms, requisitions or bills with adding machine or calculator.
- Proofread audio transcript to establish proper phrasing and wording of audio transcriptions.
- Typed finished documents from rough drafts and dictation.
- Entered data in numerical and alphabetical order.
- Revised documents to improve information accuracy, diction and formatting.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
Patient Liaison Officer
Queensland Health
Woolloongabba, QLD
04.2002 - Current
- Facilitated communication between patients and healthcare providers to enhance patient experience.
- Coordinated patient appointments and follow-ups to ensure timely care delivery.
- Educated patients on available services and treatment options clearly.
- Collaborated with medical staff to address patient needs effectively.
- Documented patient interactions accurately in electronic health records systems.
- Participated in team meetings to improve patient outreach strategies regularly.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Attended meetings with senior management teams to discuss strategies for improving customer service standards.
- Facilitated communications between healthcare providers, administrative staff, case managers, and social workers regarding patient care plans.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
Medical Typist/2IC Office Manager
Queensland Health
Woolloongabba, QLD
04.2002 - Current
- Organized office supplies and maintained inventory for efficient operations.
- Managed scheduling and coordinated meetings for staff and clients.
- Assisted in maintaining office documents and filing systems for easy access.
- Communicated with vendors to ensure timely delivery of office materials.
- Supported the onboarding process by preparing new hire documentation.
- Handled incoming correspondence and routed communications appropriately.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer complaints or answered customers' questions.
Medical Typist
Queensland Health
Woolloongabba, QLD
04.2002 - Current
- Transcribed medical dictations accurately for various healthcare professionals.
- Utilized electronic health record systems to organize patient data efficiently.
- Maintained confidentiality of sensitive patient information in all records.
- Collaborated with healthcare staff to clarify terminology and procedures.
- Followed strict formatting guidelines for different types of medical reports.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
Medical Typist
Queensland Health
Woolloongabba, QLD
04.2002 - Current
- Transcribed medical dictations accurately for various healthcare professionals.
- Maintained confidentiality of sensitive patient information in all records.
- Reviewed and corrected medical documents for grammar and clarity.
- Collaborated with healthcare staff to clarify terminology and procedures.
- Translated medical jargon and short-hand data into correct terminology.
- Called upon professionals immediately at first sign of problems.
- Provided administrative support for healthcare staff such as scheduling appointments, preparing charts, and maintaining inventory.
Activity Auditor Spreadsheet
Wanless Wastecorp
Coopers Plains, QLD
04.2001 - 04.2002
- Assisted in reviewing financial documents for accuracy and compliance.
- Supported the audit team by gathering necessary data and records.
- Collaborated with colleagues to identify discrepancies in financial statements.
- Participated in meetings to discuss audit findings and recommendations.
- Helped maintain organized records of audit processes and results.
- Conducted preliminary analysis of financial reports for potential issues.
- Communicated with clients to obtain information needed for audits.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Worked closely with management to discuss external audit results and action plans.
- Conducted audits on internal controls and developed reports on findings.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Collaborated closely with other team members to develop effective audit plans.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Reviewed client documentation including contracts, invoices, bank statements.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Posted financial data in Excel spreadsheets and managed inventory.
- Analyzed balance sheets for mistakes and inaccuracies.
- Maintained accurate accounts for cash, fixed assets and other transactions.
Receptionist/Medical Typist
St Andrew's Nuclear Medicine & Cardiology
Brisbane, QLD
04.2000 - 04.2001
- Greeted visitors and directed them to appropriate personnel.
- Answered phone calls and routed inquiries to relevant departments.
- Scheduled appointments and maintained the reception calendar.
- Managed incoming mail and distributed documents as needed.
- Assisted with administrative tasks, including filing and data entry.
- Maintained a clean and organized front desk area.
- Coordinated with security to ensure visitor access protocols were followed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist/Medical Typist
Queensland X-Ray Services
Sunnybank, QLD
04.1999 - 04.2000
- Answered phone calls and routed inquiries to relevant departments.
- Greeted visitors and directed them to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Receptionist/Medical Typist
Queensland Diagnostic Imaging
Spring Hill, QLD
04.1997 - 04.1999
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Accounts Payable/Rec/Cashier/Clerk Typist
Wangaratta District Base Hospital/Melbourne Pathology
wangaratta, Victoria
- Processed customer transactions accurately and efficiently at a healthcare facility.
- Handled returns and exchanges following hospital policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
Education
PSPETHC401A - Uphold And Support The Values of Principles of Public Service - Public Services
TAFE QLD
QLDBSB40101 Certificate IV in Business - Business
TAFE QLD
QLDHLT32507 Certificate III in Health Service Assistance - Health Services Administration
TAFE QLD
QLD14241 Certificate IV in Adult Tertiary Preparation -
TAFE QLD
QLDCertificate in Vocation Studies (Office/Finance) - Business Administration
TAFE QLD
QLDSkills
- Medical transcription
- Patient confidentiality
- Document management
- Electronic health records
- Effective communication
- Quality control
- Administrative support
- Time management
- Team collaboration
- Dictation software proficiency
- Editing
- Medical consultations
- Patient history taking
- Proofreading proficiency
- Medical terminology knowledge
- Electronic medical records
- Document quality
- Paperwork processing
- Workflow improvements
- Error correction
- Information verification
- Clinical support
- Disease processes
- Proficient in [software]
- Medical terminology
- Anatomy and physiology
- Speech recognition technology
- Data entry expertise
- Documentation skills
- Records organization
- Fast typing speed
- Data entry experience
- Order processing
- Document accuracy
- Anatomy and physiology understanding
- Microsoft office expertise
- Clinical assistance
- Presentation development
- Business correspondence writing
- File management
- Proofreading & editing
- Accuracy and precision
- Professionalism and etiquette
- Document formatting
- Work independently
- Documentation preparation
- Document scanning
- Team player attitude
- Record preparation
- Touch typing proficiency
- Detail-oriented
- Reliability
- Document security
- Organizational skills
- Grammar knowledge
- Attention to detail
- Information management
Certification
- HIMAA - HLTCC301B Produce coded clinical data (part of Certificate III in Health Administration HLT32912)
- HIMAA - Medical Terminology Challenge Exam (Physiology, Terminology & Anatomy) Entrance prerequisite pass for enrolment HLTCC301B)
- OBC - 10274NAT Course in preparation for Owner Builder Permit - Certificate ID 507225 (Expired)
- AQF - CPCCWHS1001 Prepare to work safely in the construction industry - Certificate ID 157743
Accomplishments
- PAH - Certificate of Appreciation
- PAH - Medical Terminology In House
- AEC - 2025 Federal Election - Certificate of Appreciation
Timeline
ESO/Medical Typist
Queensland Health
04.2002 - Current
Patient Liaison Officer
Queensland Health
04.2002 - Current
Medical Typist/2IC Office Manager
Queensland Health
04.2002 - Current
Medical Typist
Queensland Health
04.2002 - Current
Medical Typist
Queensland Health
04.2002 - Current
Activity Auditor Spreadsheet
Wanless Wastecorp
04.2001 - 04.2002
Receptionist/Medical Typist
St Andrew's Nuclear Medicine & Cardiology
04.2000 - 04.2001
Receptionist/Medical Typist
Queensland X-Ray Services
04.1999 - 04.2000
Receptionist/Medical Typist
Queensland Diagnostic Imaging
04.1997 - 04.1999
Accounts Payable/Rec/Cashier/Clerk Typist
Wangaratta District Base Hospital/Melbourne Pathology
PSPETHC401A - Uphold And Support The Values of Principles of Public Service - Public Services
TAFE QLD
BSB40101 Certificate IV in Business - Business
TAFE QLD
HLT32507 Certificate III in Health Service Assistance - Health Services Administration
TAFE QLD
14241 Certificate IV in Adult Tertiary Preparation -
TAFE QLD
Certificate in Vocation Studies (Office/Finance) - Business Administration
TAFE QLD