Summary
Overview
Work History
Education
Skills
Languages
Referees
Timeline
Generic

Tania Magallanes

Willow vale

Summary

Experienced and passionate individual with over 15 years in the customer service industry. Proven success in food preparation and delivering exceptional customer service. Seeking transition into the community services sector to utilize excellent communication and written skills. Strong team player with the ability to work independently when required.

Overview

8
8
years of professional experience

Work History

Food Packer

Costco
06.2023 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced product waste through careful handling of food items during the packing process.
  • Utilized safety equipment and gear while packaging food items.
  • Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
  • Trained new employees on proper food packing techniques and safety procedures, fostering a productive work environment.
  • I perform rigorous weight check and visual inspections to ensure our bakery products meet precise specification and quality expectations.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained cleanliness of designated areas by following established cleaning schedules.

Cook

Gabby's Cafe
05.2021 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained food safety and sanitation standards.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Cook/

Shell Service Station
01.2019 - 12.2021
  • Observed and reported suspicious activities and persons.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Removed trash, debris and other waste materials from premises.
  • Provided assistance to other staff members with cleaning of difficult areas.

Cafe All Rounder

Gloria Geans
10.2020 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

café Assistant

Donut king
10.2018 - 12.2020
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Barista

McDonalds
01.2017 - 02.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

Certificate II -

Hospitality

Certificate 3 Community Services

TAFE Queensland
QLD
07-2025

Barista Course -

Australian Barista School Brisbane
Brisbane, QLD
02-2015

Skills

  • Timely Execution
  • Packaging techniques
  • Sanitation practices
  • Quality assurance

Languages

Spanish
Native or Bilingual

Referees

Sam Sharma

Manager

Krispy Kreme

0411 639 811


Gabby

Owner

Gabby,s Cafe

0403 869 145


Timeline

Food Packer

Costco
06.2023 - Current

Cook

Gabby's Cafe
05.2021 - 06.2023

Cafe All Rounder

Gloria Geans
10.2020 - 10.2021

Cook/

Shell Service Station
01.2019 - 12.2021

café Assistant

Donut king
10.2018 - 12.2020

Barista

McDonalds
01.2017 - 02.2018

Certificate II -

Hospitality

Certificate 3 Community Services

TAFE Queensland

Barista Course -

Australian Barista School Brisbane

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Tania Magallanes