Tania Magro
Rockingham,WA
Summary
Versatile and detail-oriented team member with a 9 years experience of managing operations in a busy restaurant environment. A customer-centric professional with proven leadership capabilities, adept at coordinating and leading managerial teams. Recognised for cultivating a collaborative and team-oriented culture, consistently prioritising employee workplace satisfaction. Enthusiastically seeking a new professional chapter, actively pursuing opportunities to apply and expand upon a wealth of experience while acquiring fresh skills.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager
McDonalds
Baldivis
01.2019 - Current
- Over seen the people, customer experience and product quality department reporting back to the restaurant managers if any issues occured.
- Ensure when I ran the departments that I was adhering to the profitability of the restaurant
- Shift running I was able to achieve targets set by the restaurant manager
- Ensure people compliance was being 100% followed
- Communicated effectively to the restaurant manager
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Ensured the 7 day crew roster was completed a week in advance
- Made sure we had enough stocks to last until the next ordering day
Restaurant Manager
McDonalds
Baldivis, Secret Harbour And Baldivis North
01.2021 - 01.2023
- Ensured payroll was completed every week
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Established policies for cash handling procedures to maximise security measures.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ensured the people, customer experience and product quality departments were running smoothly and corrective feedback given
- Ensured enough crew rostered on floor to adhere to the sales projected
- Opened up the new Baldivis North Restaurant as restaurant manager
- Make sure we reacted every day to the sales trends
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Manager
McDonalds
Woodbridge, Baldivis
01.2014 - 01.2019
- Made sure shifts ran smoothly
- Made sure people compliance was followed on every shift
- Ensure 100% customer service
- Reported any issues to the team on my end of shift recap
Crew Person
McDonalds
Woodbridge
05.2010 - 01.2014
Education
Certificate 3 Retail Management -
McDonalds
Rockingham01.2014
Certificate 3 Commercial Cookery -
South Metro TAFE
Mandurah07.2013
High School Diploma -
Kolbe Catholic College
Rockingham, WA10.2012
Skills
- Restaurant Operations Management
- Recruitment
- Team work
- Schedule Coordination
- Staff Management
- Labor and Food Cost Control
- Staff Scheduling
- Supervisory Skills
- Shift Management
- Product Quality
- Payroll
- Operations Management
References
- Mary Grace Eje, 0411 607 856, eje_luisarianne@yahoo.com.ph
- Tamika Richardson, 0490 924 387, tamikarichardson@live.com.au
Timeline
Restaurant Manager
McDonalds
01.2021 - 01.2023
Assistant Restaurant Manager
McDonalds
01.2019 - Current
Manager
McDonalds
01.2014 - 01.2019
Crew Person
McDonalds
05.2010 - 01.2014
Certificate 3 Retail Management -
McDonalds
Certificate 3 Commercial Cookery -
South Metro TAFE
High School Diploma -
Kolbe Catholic College
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