TANIA MALIYADEVA
Narre Warren,Victoria
Summary
Dedicated Customer Service Team Member with an unwavering commitment to delivering exceptional customer service. Known for cultivating productive relationships, effectively resolving complex issues, and consistently earning customer loyalty. Equipped with a strong academic background. Combining a passion for customer service with strong analytical and problem-solving skills gained through academic pursuits, I am able to contribute to the success to Ray White while continuing to expand my knowledge and skills in a Bachelor of Human Resource Management.
Overview
3
3
years of professional experience
Work History
Forever New - Fountain Gate (Shift Supervisor)
Forever New
Fountain Gate
03.2022 - Current
- Strong sales and customer service skills, consistently exceeding sales targets, KPI's and delivering exceptional customer experiences
- Kept up on product knowledge through online learning to be able to assist customers
- Created visually appealing merchandise displays, collaborating with the team to maintain a welcoming store environment
- Contributed to staff training and supported team members, fostering a positive work environment.
Cotton On - Karingal
Cotton On
Karingal
08.2021 - 08.2022
- Maintained visually appealing displays, ensuring the store's presentation aligned with brand standards
- Provided exceptional customer service, addressing inquiries and driving sales through product knowledge and engagement
- Managed cash transactions and operated Point of Sale (POS) systems efficiently
- Consistently met or exceeded sales targets by actively engaging customers and effectively promoting products.
ECCO shoes, Chadstone
ECCO shoes
Chadstone
10.2020 - 02.2021
- Managed register operations, processed transactions accurately, and handled cash while providing efficient and friendly service to customers
- Promoted company programs including warranty sales and shoe aftercare
- Assisted customers with sizing, fitting, and locating of shoes on sales floor, in addition to ordering stock
- Managed inventory levels, conducted stock checks, and contributed to restocking and maintaining product availability.
Education
Certificate IV in Real Estate Practise
Entry Education
01-2024
St. Peters College
01.2020
Bachelor's Degree in Human Resource Management -
Swinburne Online University
Skills
- Customer Service: Demonstrating excellent customer service skills, including effective communication, problem-solving, and the ability to meet customer needs
- Teamwork: Highlighting your ability to collaborate effectively with colleagues, contribute to a positive work environment, and achieve shared goals
- Time Management: Demonstrating effective organizational and time management skills, including prioritizing tasks, meeting deadlines, and efficiently handling multiple responsibilities
- Communication: Emphasizing strong verbal and written communication skills, including active listening, clear articulation, and the ability to adapt communication style to different audiences
- Problem Solving: Showcasing your analytical and critical thinking skills, including the ability to identify issues, propose solutions, and make decisions in a fast-paced retail environment
- Adaptability: Highlighting my ability to quickly adapt to changing circumstances, learn new technologies, and effectively handle unexpected situations
Accomplishments
- Received Employee of the Month award various times in recognition of exceptional customer service at McDonalds.
- Successfully trained and mentored new team members, resulting in improved onboarding and overall team performance.
- Received several awards in seven years of playing tennis, showcasing exceptional skill, leadership, and performance on the court.
- Represented the school team in tennis championships, contributing to team success and demonstrating strong teamwork and sportsmanship.
References
- Angelina Spiropoulos, 0450 672 147, Previous Forever New Assistant Manager
- Caitlan Crombie, 0415 873 170, Forever New Store Manager
Timeline
Forever New - Fountain Gate (Shift Supervisor)
Forever New
03.2022 - Current
Cotton On - Karingal
Cotton On
08.2021 - 08.2022
ECCO shoes, Chadstone
ECCO shoes
10.2020 - 02.2021
Certificate IV in Real Estate Practise
Entry Education
St. Peters College
Bachelor's Degree in Human Resource Management -
Swinburne Online University
Similar Profiles
Michelle EscaleiraMichelle Escaleira
Multi-Site Manager at Forever NewMulti-Site Manager at Forever New
Shreya PalShreya Pal
Part Time Sales Assistant at Forever NewPart Time Sales Assistant at Forever New
Emma AugenblickEmma Augenblick
Store Manager at Forever NewStore Manager at Forever New