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Tania Marinopoulos
Mount Waverley,VIC
Summary
With over 10 years of experience in sales, account management, and customer satisfaction, I have a proven track record of delivering results, driving business growth, and cultivating strong, lasting client relationships. My expertise in leading diverse teams, resolving customer issues, and anticipating client needs has enabled me to consistently exceed performance targets and provide exceptional customer services. Drawing from a background in hospitality, I have a strong foundation in tailoring the client experience that I continue to leverage in my professional role in business development. Now, seeking an opportunity to contribute skills and experience to a dynamic organization where I can drive continued success and build on a career in account management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Manager
Menulog
11.2024 - Current
- Identify and target new restaurant partners to expand the Menulog network, working autonomously to drive sales in the assigned region
- Exceeded monthly sales targets consecutively at 120%
- Generate leads through independent research, cold calling, and networking to build the sales pipeline through Salesforce
- Present offerings and benefits to potential restaurant partners including sales demonstrations
- Negotiate rates and terms with new restaurant partners to secure mutually beneficial agreements
Assistant Venue Manager
Taxi Kitchen – Transport Hotel
04.2023 - 12.2024
- Managing a 200-seater restaurant in line with our one-hat standards
- Implemented training program to enhance staff knowledge and track ongoing performance
- Finding immediate solutions in fast-paced restaurant environment
- Monitoring weekly sales to identify areas of improvement
- Forecasting and working towards budget and trends
- Understanding guest satisfaction by tracking reviews and offering appropriate guest resolutions
- Function coordination to manage functions and special events including management of staff
- Creating 3-Course showstopper menu which generates 15% of total food revenue and our main marketed offering
- Creating successful cocktail marketing campaign and sales incentive, boosting social media followers and increased beverage sales by 9%
Supervisor
Lucas Group (Grill Americano)
08.2020 - 04.2022
- Supervisor in highly regarded two-hat restaurant
- Building rapport with VIP guests by delivering excellent customer service and strong product knowledge
- Supervising floor management, staff training, dispute resolution, cash off and function management coordinator
- Assisting executive chef in creating set menus and dietary alternatives for special occasion evenings
Account Manager
PSC Insurance Group
03.2020 - 07.2021
- End to end, co-management of a corporate/commercial book with $3.97mil GWP, over $1.2mil broker income including ASX listed companies
- Approaching new Professional Indemnity underwriters to forge relationships in hard market
- Increased portfolio's broker income in 2020 by 9.3%
- Forging offshore relationships in a hardening market to win 3 large accounts resulting in $430k GWP
- Created tracking spreadsheet to assist in management of renewal process and claims which was implemented to entire broker team
Account Executive
Bovill Risk & Insurance Consultants
09.2017 - 03.2020
- Account Executive servicing construction industry professionals with a portfolio of 190 SME clients, with 320 policies at $350k broker income
- New business development with growth of my portfolio by 13% in 2019 and 14% 2018.
- Winning a high-risk account over 6 other competitive brokers resulting in 21% portfolio growth
- Bridging training gaps by creating training program for new staff and managing directors
- Sourcing 3 new hires form LinkedIn and SEEK, which positively impacted the business culturally and financially
- Event manager including social calendar, networking events, Christmas and EOFY functions
Sales & Claims Specialist
Suncorp Group
11.2016 - 08.2017
- Selling Private Health Insurance by providing quality customer service and health insurance information to new and existing Suncorp customers
- Managed Recoveries and Settlements of motor claims across all Suncorp brands by negotiating liability and demands with third party insurers to achieve the best possible outcome for our clients
- Personalised quotes and evaluating customers' needs to ensure they are receiving the appropriate level of cover
- Exceeded sales KPI's in my first week by 200%
- Reached an average target of 138% and upselling domestic products
- As a top performer, my contract was extended, and I was placed in Motor Recoveries & Settlements team
- Chosen to speak on behalf of the sales team to NIB in relation to the performance of their new health product
Recruitment Resourcer
Fuse Recruitment
03.2016 - 11.2016
- End-to-end Insurance recruitment resourcing, including database management, interviewing, screening and sourcing candidates
Store Manager
House and Beyond
01.2007 - 01.2015
- Quarterly stocktake and BAS, ordering and managing accounts payable
- Managing payroll for 2 stores
- Hiring and training staff in day-to-day, product knowledge and service
- Attending giftware fares to source stock and new suppliers, while maintain relationships with over 70 suppliers
- Forecasting sales trends to coordinate stock and sales
- Creating marketing concepts such as VIP rewards and sales ideas
Education
Bachelor of Science - Psychology
Monash University
Clayton, VICSkills
- Team Management
- Business Development Strategy
- Customer Engagement
- Negotiations
- Decision-making
- Business development
- Account management
- Training and mentoring
- Relationship building and rapport
- Project management
- Client relationship management
- Customer Experience Management
Certification
- Tier 1 & Tier 2 Insurance Broking
- Certificate III in Hospitality Operations
- Certificates III & IV in Personal Training
- WSET Level 2
- Working with children's check (employee)
Interests
Timeline
Business Development Manager
Menulog
11.2024 - Current
Assistant Venue Manager
Taxi Kitchen – Transport Hotel
04.2023 - 12.2024
Supervisor
Lucas Group (Grill Americano)
08.2020 - 04.2022
Account Manager
PSC Insurance Group
03.2020 - 07.2021
Account Executive
Bovill Risk & Insurance Consultants
09.2017 - 03.2020
Sales & Claims Specialist
Suncorp Group
11.2016 - 08.2017
Recruitment Resourcer
Fuse Recruitment
03.2016 - 11.2016
Store Manager
House and Beyond
01.2007 - 01.2015
Bachelor of Science - Psychology
Monash University
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