Tania McNair

Key Responsibilities

• Responsible for providing emergency relief to vulnerable and disadvantaged people in Geelong region.
• Ability to provide case management where longer term requirements are identified and to engage clients to reduce ongoing dependency on emergency relief services.
• Maintain timely interviewing of clients in a professional manner and inline with policies and procedures.
• Provide clients with high level of support with relevant and required services and referrals as appropriate and inline with available resources.
• Assist clients to access support services such as advocacy agencies and establish links to community where needed.
• Competent in maintaining accurate up to date client records and data in accordance with The Salvation Army standards and procedures.
• Experience in ability to formulate options and implement holistic strategies with individuals and families in crisis.
• Ability to work effectively with people who exhibit multiple/compounded service needs and/or chronically disadvantaged.

Key Responsibilities

• Ability to record call data during calls under pressure
• Strong call containment/management skills
• Ability to express empathy and respect for others
• Demonstrated self-awareness and willingness to accept feedback and respond appropriately
• Successfully maintained clear boundaries of responsibility with help seekers.
• Flexibility and openness to change
• Collaborated with team members effectively, Centre management and National Office
• Openness to diversity
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Ability to assert oneself and willingness to speak up

Key Responsibilities

• Responsible for mentoring and supporting Support Workers to ensure high quality of their Journal notes in Central Management System is accordance with Mind Works, Department of Health and Human Services and NDIS Policies and Guidelines.
  
• Competently monitoring and ensuring employees record all relevant member information daily in accurate and timely manner into the CMS System and maintaining privacy and confidentiality.
  
• Provide day to day leadership to Support Workers including, advice, guidance, and direction to achieve high quality Mental Health Support Services
  
• Ability to work closely with Mind Works staff to cultivate positive relationships and maintain an environment of collaboration at all levels of the organisation.
  
• Positively and professionally represent Mind Works to all stakeholders to raise community awareness of Mental Health Services offered by the program
  
• Experience in Recruitment of Support Workers as required and approved by Management.
• Responsible for rostering of support workers in accordance with referrals received from LAC’s, NDIS Plan Coordinators both internally and externally. Adjusting rosters in response to unavailability or increased availability of Support Workers due to holidays, illness etc.
• Matching suitability of Support Workers with Members/participants.
  

Key Responsibilities

• Supporting members to access community, social and mainstreams services such as allied health and medical services
• Supporting NDIS participants in working towards their various goals that may include independent living, building confidence, volunteering, employment, mental well being and social activities.
• Working in collaboration with internal and external professionals such as team leaders, client services manager, GP, psychologist, Local Area Coordinators, mental health workers and other organisations like City of Greater Geelong, gen U , Match works, Commercial Passenger Vehicles Victoria (MPTP) Multi Purpose Taxi Program, local libraries and food relief centres in order to achieve best possible outcome for customers.
• Recording daily members progress into CMS computer system ensuring accuracy, privacy and confidentiality is maintained.
• Transporting members to scheduled appointments, activities or social and community outings.
• Attending care team meetings to review progress and evaluate current supports in place.
• Attending and contributing to staff meetings and supervision with team leader.

Key Responsibilities

• Meeting with children and families in their natural environment to assess eligibility for NDIS funding.
• Using my knowledge of child development in partnership with families to develop individualised plans that accurately record family's priorities and needs.
• Regularly preparing assessments reports, initial plans and reviews that are sensitive to particular cultures, values and beliefs of people from diverse backgrounds.
• Adhering to practices and processes to enable service delivery monitoring, evaluation and reporting against KPI's (Key Performance Indicators)
• Through implementation process ,supporting families to engage in their chosen NDIS provider.
• Building children and families capacity and skills in order for them to confidently access resources enabling participation in community.
• Collating and entering data and reports such as Pedi-CAT into NDIS data system daily.
• Identifying service gaps with individuals and organisations that will facilitate inclusion of children and families.
• Frequently providing information to families that reflect their child's needs and linking them into appropriate mainstream and specialist services.
• Liaising with all relevant stakeholders such as NDIA, allied health and various community and mainstream organisations on NDIS ECEI procedures, practices, guidelines and legislation.
• Complying with Child Safe standards in organisation both in practice and culture.

Key Responsibilities

• Consistently maintaining engagement and participation across 3 supported playgroups in the Whittington and Geelong area.

• Linking families into universal and secondary services where appropriate and ensuring referrals are relevant to families’ complex needs.

• Worked collaboratively with professionals internally and externally to achieve best possible outcomes for the child and family.

• Maintaining monthly reports and statistics efficiently and ensuring relevant database is current.

• Effectively working in partnership with Whittington Primary School, Early Learning & Family Centre @ Apollo Kindergarten, City of Greater Geelong Supported Playgroup, and the Raphael Centre.

• Support engagement to families in maintaining links into local community.

• Excellent attendance at Early Years Team meetings, planning days and community events such as Flame fest and Children’s week.

• Being responsible for the supervision of volunteers and students to relevant programs.

• Performing Bumps 2 Bubs Intake home visits for pre birth or parents under 23 years old with infants under 1 year’s old and completion of Parent/Carer Intake interview forms, risk assessments and consent forms.

• Delivering the PLAY program, providing support and resources to assist parents/carers to improve their children’s educational and developmental outcomes, community connectedness and social inclusion.

• Performing a variety of assessments such as Ages and Stages Questionnaire and Family Star Plus to assist in identifying relevant child and family needs.

Key Responsibilities

• Liaising with Schoolteachers, Principals, Kindergarten Co-ordinators, Playgroup facilitators, Maternal Health Child Nurses and Pre School Field Officers on what professional development workshops were of interest through a survey l developed.

• Organised and confirmed venue hire with the relevant schools and kindergartens.

• Compiled feedback forms on each session to evaluate the success of each workshop.

• Organised catering of light lunches and beverages for each seminar.

• Produced flyers for each workshop and marketed them with relevant stakeholders.

• Worked within stringent budget guidelines on obtaining guess speakers.

• Developed a basic questionnaire for Karen families to identify what their needs were in relation to parenting.

• Purchasing of relevant resources for each seminar or workshop.

• Scheduled interpreters as required for particular sessions.

• Linking families into relevant essential services such as legal aid, Maternal Child Health, Centrelink, Kindergartens and long day care.

Key Responsibilities

• Facilitated home-based sessions for families with children aged 1-3 years in accordance with the “Small Talk” program developed by the Parenting Research Centre.

• Conducted home based coaching visits to ensure high degree of parental understanding in relation to parenting strategies learned in group sessions to parents and children.

• Support parents and caregivers to engage in activities with their children, using Early Home Learning Study resources and program guidelines.

• Assisting parents and caregivers to build connections and support networks in the community to enhance parenting skills and confidence.

• Liaising with the Site Coordinator to maintain integrity of the program and meeting Early Home Learning Study guidelines.

• Completing session evaluation forms, preparation of reports and providing relevant data for Site Coordinator and Parenting Research Centre efficiently.

• Maintaining study resources purchased such as video camera, laptop, and MP3 player, books, DVD and toys.

Key Responsibilities

• To record set tasks with a video camera outlined by the Early Home Learning Study guidelines with the parent and child in their home environment.

• To maintain accurate records and preparation of relevant paperwork to send to the Parenting Research Centre.

• Arranging and confirming appointments with families participating in the study.

• Planning activities based sessions for families with children aged 1-3 years and their siblings in accordance with Early Home Learning Study program guidelines.

• Facilitating Spotswood and Laverton Small Talk Playgroup to ensure a high degree of parental participation in parenting strategies introduced weekly.

• Completing weekly attendance records, session evaluation forms and ratings of parent-child interactions and preparation of group session plans.

• Purchasing resources as required within budget guidelines. Effectively, courteously and tactfully handling stakeholders either in person or via telephone.

• Ensuring that all steps are taken to engage and retain families within playgroup sessions.

Key Responsibilities

• Liaising with the manager on all issues concerning the centre and relieving as required.

• Ensuring compliance with Children’s Services Regulations 1988.

• Implementation of Quality Improvement and Accreditation process, obtaining 3 year rating of high quality for the centre.

• Organising and reviewing performance of emergency relief staff.

• Attending staff and Committee of Management meetings.

• Assessing parents and responding to enquiries regarding enrolment of families into the centre on priority needs basis according to centre policy.

• Fortnightly processing of timesheets and payroll.

• Weekly processing of parent fees and childcare rebate using Smart Fees.

• Recording observations objectively, to set group and individual short and long-term goals.

• Planning, implementing and evaluating developmentally appropriate programs.

• Supervising and training staff on relevant duties.

• Supervising and assessing student’s professional development during placements.

• Arranging formal and informal discussions with parents regarding children’s individual needs and progress.

• Preparation of monthly room reports and quarterly newsletter.

Further employment history can be supplied upon request