Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tania Mcstay

Cowes,VIC

Overview

21
years of professional experience

Work History

The Store

Cafe Worker
01.2021 - Current

Job overview

  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements according to service on the menu.
  • Prepared coffee's
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Received and stored incoming supplies according to procedures.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Opening & Closing of Cafe

Island Primary Produce

Butcher Shop Assistant
02.2018 - Current

Job overview

  • My Husband & myself own the business
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Prepared numerous customized meat orders, cut requests and wholesale services daily.
  • Managed staff wages
  • Managed books on Xero Software for BAS's and Taxes

Hairroom, Chumba & Miss Franky's

Hairdresser
02.2003 - 08.2017

Job overview

  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Owned a Salon for 4 years
  • Educated staff members in salon skills
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Used scissors, trimmers, clippers, razors and brushes on over numerous customers with a great customer satisfaction rate.

Education

Victoria University
Melbourne, VIC

Certificate III from Hairdressing
02.2006

St Francis Xavier College
Beaconsfield, VIC

High School Diploma
11.2001

Skills

  • Regulatory Guidelines
  • Customer Relations
  • Condiment & Product Restocking
  • Safe Work Practices
  • Problem Detection and Resolution
  • High standard of Customer service
  • Service of food & beverages
  • Cleaning to high satisfaction
  • Phone customer service
  • Computer skills
  • Handling of Money & Payments
  • Responsible of opening & closing venue's

Timeline

Cafe Worker

The Store
01.2021 - Current

Butcher Shop Assistant

Island Primary Produce
02.2018 - Current

Hairdresser

Hairroom, Chumba & Miss Franky's
02.2003 - 08.2017

Victoria University

Certificate III from Hairdressing

St Francis Xavier College

High School Diploma
Tania Mcstay