Hi, I’m
Tania Mcstay
Cowes,VIC
Overview
21
years of professional experience
Work History
The Store
Cafe Worker
01.2021 - Current
Job overview
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Cooked food per recipe requirements according to service on the menu.
- Prepared coffee's
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Received and stored incoming supplies according to procedures.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Assisted cashiers with processing customer payments and documenting orders.
- Opening & Closing of Cafe
Island Primary Produce
Butcher Shop Assistant
02.2018 - Current
Job overview
- My Husband & myself own the business
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Prepared numerous customized meat orders, cut requests and wholesale services daily.
- Managed staff wages
- Managed books on Xero Software for BAS's and Taxes
Hairroom, Chumba & Miss Franky's
Hairdresser
02.2003 - 08.2017
Job overview
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Owned a Salon for 4 years
- Educated staff members in salon skills
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Used scissors, trimmers, clippers, razors and brushes on over numerous customers with a great customer satisfaction rate.
Education
Victoria UniversityMelbourne, VIC
Certificate III from Hairdressing
02.2006
St Francis Xavier CollegeBeaconsfield, VIC
High School Diploma
11.2001
Skills
- Regulatory Guidelines
- Customer Relations
- Condiment & Product Restocking
- Safe Work Practices
- Problem Detection and Resolution
- High standard of Customer service
- Service of food & beverages
- Cleaning to high satisfaction
- Phone customer service
- Computer skills
- Handling of Money & Payments
- Responsible of opening & closing venue's
Timeline
Cafe Worker
The Store
01.2021 - Current
Butcher Shop Assistant
Island Primary Produce
02.2018 - Current
Hairdresser
Hairroom, Chumba & Miss Franky's
02.2003 - 08.2017
Victoria University
Certificate III from Hairdressing
St Francis Xavier College
High School Diploma