Tania Monaco
Melbourne,VIC
Summary
Funeral service professional prepared to bring compassionate approach to supporting grieving families. Extensive experience in organizing and managing all aspects of funeral services, ensuring every detail aligns with clients' wishes. Consistently reliable and adaptable, known for strong interpersonal skills and ability to work collaboratively within team to achieve meaningful outcomes.
Experienced with coordinating and managing funeral arrangements with empathy and precision. Utilizing strong organizational skills and attention to detail to ensure all aspects of services run smoothly. Track record of providing exceptional support and comfort to families during their time of need.
Overview
24
24
years of professional experience
Work History
Phlebotomist
4Cyte Pathology
Melbourne, VIC
07.2018 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy trolley with appropriate supplies.
- Tracked collected specimens by initialling, dating and noting times of collection.
- Centrifuged blood/aliquot samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained rooms by ordering supplies, transporting specimens, washing and packing instruments including daily housekeeping duties to keep room sanitised/clean.
- Provide excellent customer service with strong interpersonal skills.
- Gather relevant information and provide positive feedback/reassurance to patient's in a clear, calm, concise manner.
Administration/Funeral Arranger/Customer Service Representative
Tobin Brothers Funerals / GMCT Preston
Melbourne, VIC
03.2001 - 09.2006
- Assisted Funeral Directors in co-ordinating and conducting funeral services, ensuring smooth operations.
- Provided compassionate support to families, guiding them through funeral arrangements.
- Handled administrative tasks, including relevant documentation, permits and certificates.
- Assisted with funeral break down of funeral services, ensuring respectful environment. Worked closely with families to plan personalised funerals and memorial services.
- Provided guidance on burial, and cremations and pre-planning arrangements.
- Communicated with vendors for floral arrangements, obituaries and catering.
- Ensured all legal requirements and necessary permits were obtained for services.
- Maintained client records with confidentiality and professionalism.
- Developed and maintained relationships with cemeteries, clergy and service providers.
- Assistant families in selecting burial sites, mausoleums, and memorial options with compassion and professionalism.
- Conducted site tours to showcase plots and cemetery features.
- Provided detailed information on burial options, pricing and financial plans.
- Built and maintained relationships with funeral,directors, cemetery staff, religious organisations and community groups.
- Co-ordinated with cemetery groundskeepers to ensure proper preparation and maintenance of sold plots.
- Provided follow up support to assist families with additional memorial needs.
- Assisted in preparation of deceased individuals for autopsies and embalming.
- Transported and handled human remains with professionalism, ensuring compliance with health and safety protocols.
- Assisted in dressing , cozmetizing and casketing the deceased for viewing and funeral services.
- Provided respectful support to grieving families, maintaining a compassionate and professional demeanour.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Education
No Degree - Phlebotomy
NMIT
05.2013
Skills
- Compassionate communication
- Creativity and innovation
- Funeral planning
- Cultural sensitivity
- Marketing and promotion
- Religious freedom
- Empathetic
- Body preparation
- Customer response
- Mortuary operations
- Sales and marketing
- Cremations
- Legal compliance
- Pricing structures
- Funeral home services
- Funeral arrangements
- Embalming coordination
- Embalming techniques
- Obituary writing
- Sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Funeral service coordination
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Relationship building
Timeline
Phlebotomist
4Cyte Pathology
07.2018 - Current
Administration/Funeral Arranger/Customer Service Representative
Tobin Brothers Funerals / GMCT Preston
03.2001 - 09.2006
No Degree - Phlebotomy
NMIT