Tania NGAMANU
GOLD COAST,QLD
Summary
It is with great enthusiasm that i submit my resume to your company.
Although this application may or may not be in the same industry, I am hoping that you will consider me for the skills I have acquired and listed to help and grow your company in a positive way.
I am a dynamic and empathetic professional with a rich background in customer service and management, notably at Alliance Airlines. I excel in de-escalating conflicts and leading teams to exceed targets through exceptional organizational skills and a focus on quality control. I have proven ability to adapt and communicate effectively, ensuring high levels of customer satisfaction, understanding and empathy while still following policies, procedures & keeping compliant to all safety requirements.
Thank you for considering my application. I look forward to hearing from you in due course.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CABIN MANAGER/Flight Attendant
ALLIANCE AIRLINES
05.2023 - Current
- Completed 6 weeks intensive ground school training, participate in regular training sessions to stay current on industry trends, evolving company policies, safety regulations.
- Demonstrate flexibility and adaptability amidst schedule & roster changes, duty changes, unexpected delays or ever challenging situations while maintaining a positive attitude.
- Maintain a safe cabin environment by conducting pre- board tasks & pre-flight safety checks while adhering to FAA & CASA regulations
- Resolve passenger conflicts & challenges with diplomacy and professionalism, assist passengers with flying concerns & attend to any medical emergencies during flights.
- Coordinate with ground staff to resolve any issues or discrepancies in a timely manner, maintaining smooth operations for an on time departure.
- Facilitate communication between flight deck and cabin crew during emergencies, hijackings and disruptive passengers.
COVID-19 Contact Tracer
Gold Coast Health Queensland
03.2020 - 03.2023
- Customer service for COVID-19
- Being mindful & empathetic towards the individual during what could be a sensitive time
- Contacting individuals who have been in contact with someone who has been diagnosed with COVID-19
- Alerting the individual to follow the necessary procedures and regulations that are in place eg: quarantine, isolation x 14 days
- Collecting all personal information & completing data entry
Loans Processor/Credit Analyst/Customer Service Representative
Mortgage Mart/Suncorp/AAMI Insurance
02.2020 - 03.2023
- Customer service relating to new clients and existing clients/Brokers/Mortgage Managers/Credit assessors & Settlement agents.
- Assessment of home loans from customer leads to formal & final approval.
- Preparing files for mortgage managers & banks
- Preparing files for lenders mortgage insurance
- Ordering valuations through Valex
- Instructing documents for Solicitors at Gadens
- Internal programs - Loan works, Coral, Nitro, Sympology, Ignite & AOL
- Seeking credit reports and title searches via Equifax & Valex
- Adhering to all banking risks, rules & policies
- Following strick banking requirements & regulations
Production Manager/ Supervisor
Scorpio Screens & Blinds/Skins2go/Mr Venetian
01.2006 - 03.2020
- Organising of daily orders - managing of staff members - prioritising of orders - organising of logistics - customer service - data entry & basic administration duties.
- Applied strong leadership talents and problem solving skills to maintain team efficiency & organise workflows to meet all daily demand.
- Worked with management team to implement proper division of responsibilities.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Evaluated employees" strengths and assigned tasks based upon experience and training.
- Set and managed schedules to five proper coverage to required areas and meet customer service demands
- Oversee talented team of 20+ staff by actively communication project information, remedying issues and delivering positive feedback.
- Great knowledge of all aspects of manufacturing, window treatments from selecting of fabrics, componentry through to manufacturing them from start to finish.
- Great knowledge in problem solving and finding solutions to reduce wastage, productivity and stock.
- Awareness in preventing faults and keeping errors to a minimum while keeping production at its highest level of quality.
Skills
CUSTOMER SERVICE
- Ability to de-escalate conflicts and manage tense situations with calm and effective communication
- Cool tone, speak with a smile
- Customer focused/awareness
- Relatable, able to listen, understanding, empathetic & patient
- Diversity awareness
MANAGEMENT SKILLS
- Strong interpersonal skills
- Excellent communication
- Strong organisational skills/multi-tasking
- Exceptional time management
- Consistently meets targets
- Attention to detail & quality control
- Delegation of staff to work at their best
NURSING SKILLS
- Patient privacy/focused care
- Supporting personal needs/people orientated
- Following procedures & patient care plans
- Patient care and physical therapy
- Risk management
- Planning & organising of daily tasks
- Empathy & understanding
- Respect & compassion
Certification
- Certificate III Health Services - HLT33115
- CPR - HLTAID009
- Provide First Aid - HLTAI011
- RSA - SITHFAB021
- Dangerous Goods Certificate
- Working with children - Blue card
- NDIS
- ASICS - Veritas
- National Police clearance
- Covid-19 Vaccinations + booster
REFERENCES
Elisha Parsons
Email: Elisha.parsons@outlook.com
Mb: 0402 887 477
Angela Winlaw
Email: awinlaw@allianceairlines.com.au
Mb: 0434 499 321
Timeline
CABIN MANAGER/Flight Attendant
ALLIANCE AIRLINES
05.2023 - Current
COVID-19 Contact Tracer
Gold Coast Health Queensland
03.2020 - 03.2023
Loans Processor/Credit Analyst/Customer Service Representative
Mortgage Mart/Suncorp/AAMI Insurance
02.2020 - 03.2023
Production Manager/ Supervisor
Scorpio Screens & Blinds/Skins2go/Mr Venetian
01.2006 - 03.2020
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