Tania O’Neill
Coodanup
Summary
To work for a dynamic organization that is committed to career development and exceeding customer expectations, within an environment that enhances teamwork and co-operation.
Healthcare professional equipped to deliver exceptional care and support to clients. History of creating positive environments and efficiently managing care plans. Emphasizes team collaboration and adaptability to changing needs. Known for strong interpersonal skills and reliability.
Overview
2026
2026
years of professional experience
Work History
Medication Competent Care Worker
The Bethanie Group
Mandurah, WA
10.2016 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported implementation of individualized care plans for optimal client outcomes.
- Maintained accurate documentation of client progress and care provided.
- Communicated effectively with healthcare professionals to coordinate care services.
- Monitored client health conditions, reporting changes to appropriate personnel.
- Trained new staff on protocols, enhancing team efficiency and service quality.
- Advocated for clients' needs, fostering a supportive environment for emotional well-being.
- Developed strong relationships with clients, promoting trust and engagement in care activities.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanour.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Monitored and assisted residents through individual service plans.
- Assisted patients with daily living activities, promoting independence and quality of life.
Environmental service Manager
Burswood Casino
Perth, Western Australia
- Company Overview: Perth Western Australia
- Qualification SITHFAB009A responsible service of alcohol: BSB41004 Certificate 4 in business (frontline Management)
- Prepare and maintain budgets
- Forecast annual rostering
- Introduce policies and procedures
- Stock ordering and control
- Organise and service public areas.
- Manage and supervision of staff
- Led training programs to enhance environmental compliance and safety awareness among staff.
- Developed and implemented waste management strategies, improving resource recovery rates.
- Oversaw daily operations of environmental services, ensuring adherence to regulatory standards.
- Conducted regular inspections to assess cleanliness and compliance with health regulations.
- Collaborated with cross-functional teams to integrate sustainable practices into casino operations.
- Analyzed feedback from staff and guests to identify areas for service improvement.
- Managed supply chain logistics for cleaning products, optimizing cost-effectiveness and sustainability.
- Mentored junior staff in best practices for environmental services, fostering a culture of excellence.
- Managed regulatory compliance for all environmental permits, ensuring timely reporting and adherence to state and federal requirements.
- Enhanced employee awareness of environmental responsibilities by creating engaging educational materials and resources.
- Evaluated existing policies and procedures related to sustainability efforts, recommending updates where necessary for continuous improvement.
- Coordinated emergency response plans for potential environmental incidents, ensuring prompt action taken when necessary to minimize damage or risk exposure.
- Conducted thorough facility audits, identifying potential environmental risks and recommending cost-effective solutions for mitigation.
- Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
- Reduced water usage through implementation of conservation techniques and regular monitoring of facility systems.
- Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
- Conducted regular site inspections to ensure compliance with environmental regulations and best practices for waste reduction and pollution prevention.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of sanitation personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Hospitality, Food and Beverage Trainer and Assessor
Challenger Tafe Peel
Mandurah, Western Australia
01.2009 - 11.2011
- Company Overview: Mandurah Western Australia
- Qualifications TAA40104 Trainer and assessor
- Developed training materials to enhance staff knowledge of food safety and service standards.
- Delivered hands-on training sessions to improve team performance in customer service techniques.
- Monitored compliance with health regulations, ensuring adherence to safety protocols during operations.
- Evaluated staff performance and provided constructive feedback to support professional growth.
- Assessed training needs and adjusted programs to align with operational goals and staff capabilities.
- Facilitated workshops on menu knowledge, enhancing employee confidence in product recommendations.
- Streamlined training processes, resulting in improved staff efficiency and customer satisfaction scores.
- Conducted hands-on demonstrations of proper serving techniques, resulting in decreased spillage incidents and increased guest satisfaction levels.
- Promoted excellent customer service skills among trainees by emphasizing empathy, active listening techniques, and problem-solving strategies.
Education
Diploma - dementia care
University of Tasmania
TAS08.2025
Bachelor of Science - Social Sciences Major Behavioral Support
Swinburne University
Melbourne, VIC11-2026
Certificate 4 - dementia care
Alzheimer's WA
Perth, WA09.2018
No Degree - Experiencing dementia
Alzheimer's WA
Perth, WA05.2018
No Degree - Art and Creativity in dementia care
Alzheimer's WA
Perth, WA11.2017
Certificate III Individual Support - Provide support to people living with dementia
TR7 Training Organization
Perth, WA10.2016
No Degree - Palliative care for residential aged care
Cancer Council Australia
Perth, WA09.2016
Certificate 3 - Aged Care
TR7
Perth, WA06.2016
Trainer and assessor - Education
Australia-International Institute of Workplace Training
Perth, WA05-2008
Skills
- Compassionate care
- Behavioural support
- Mobility support
- Nutrition monitoring
- Client confidentiality
- Cultural sensitivity
- Personal care assistance
- Dependable and responsible
- Multitasking and organization
- Respectful and compassionate
- End-of-life care
- Client documentation
Personal Characteristics
- Strong administrative, organization and co-ordination skills.
- Excellent verbal and written communication skills.
- Ability to make an effective contribution to the performance of a team and work autonomy
- Capacity to exercise initiative.
- Ability to solve problems.
- High level of professionalism, discipline, dedication and self motivation to achieving tasks on time to a high standard.
- Focused on continual improvement
- Focused on customer service with a yes, I can attitude.
Timeline
Medication Competent Care Worker
The Bethanie Group
10.2016 - Current
Hospitality, Food and Beverage Trainer and Assessor
Challenger Tafe Peel
01.2009 - 11.2011
Environmental service Manager
Burswood Casino
Diploma - dementia care
University of Tasmania
Bachelor of Science - Social Sciences Major Behavioral Support
Swinburne University
Certificate 4 - dementia care
Alzheimer's WA
No Degree - Experiencing dementia
Alzheimer's WA
No Degree - Art and Creativity in dementia care
Alzheimer's WA
Certificate III Individual Support - Provide support to people living with dementia
TR7 Training Organization
No Degree - Palliative care for residential aged care
Cancer Council Australia
Certificate 3 - Aged Care
TR7
Trainer and assessor - Education
Australia-International Institute of Workplace Training