Sharna Paterson
Summary
Proven track record in customer service and food preparation, demonstrated at Goods to Go Cafe with exceptional organizational skills and a positive outlook. A reliable team player known for multitasking and maintaining high standards of cleanliness and efficiency, contributing to improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Food Preparation Worker
Goods to Go Cafe
10.2022 - 12.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
House Cleaner
Wellify Property Care
10.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Receptionist
The Joyful Path
03.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Bakery Worker
Harbor Bakery
06.2019 - 05.2020
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Ice Cream Server
Victor Harbor Ice Creamery
10.2018 - 01.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Food Prep Cook
Nha Trang
05.2018 - 10.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
- Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
Education
High School Diploma -
Victor Harbor High School
Victor Harbor, SASkills
- Customer service
- Safe food handling
- Ingredient preparation
- Food presentation
- Hygiene practices
- Allergen awareness
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Documentation
- Administrative support
Referee
Anthony Lang
Owner/ Manager
Goods to Go Cafe
0418805516
Timeline
Food Preparation Worker
Goods to Go Cafe
10.2022 - 12.2024
House Cleaner
Wellify Property Care
10.2021 - 04.2022
Receptionist
The Joyful Path
03.2021 - 09.2021
Bakery Worker
Harbor Bakery
06.2019 - 05.2020
Ice Cream Server
Victor Harbor Ice Creamery
10.2018 - 01.2019
Food Prep Cook
Nha Trang
05.2018 - 10.2018
High School Diploma -
Victor Harbor High School
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