Tania Privetera
Sydney,NSW
Summary
With over 25 years of experience in the real estate industry, I am a results-driven Senior Operations Manager with a strong background in property management. I currently oversees multiple offices, including McGrath Hunters Hill, Willoughby, Lane Cove, McMahon's Point, and Mosman, where I excels in leading teams, handling escalations, and problem-solving.
Specializing in the Lower North Shore and Inner West regions, I combine an in-depth knowledge of the area's unique cultural diversity and lifestyle offerings with a commitment to delivering personalized customer experiences. My expertise includes establishing a successful property management department in a low-density area and achieving higher-than-market rent to maximize returns for landlords.
I am also known for my strong sales techniques, building rapport with clients, and providing valuable guidance to help them make informed property decisions. Passionate about delivering superior service, I am confident in leading a team, achieving Sales and building the business. I am approachable, empathetic and am not afraid to handle any situation.
Overview
19
19
years of professional experience
Work History
Operations Manager Property Management
McGrath
HUNTERS HILL, NSW
06.2022 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Facilitated training sessions for new employees on company policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated daily tasks to team members to optimize group productivity.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Coordinated necessary repairs or renovations with contractors as needed.
- Oversaw daily operations, maintenance, and administration of various properties.
- Worked effectively in team environments to make the workplace more productive.
- Organized virtual meetings, including setting up video conference calls and agendas.
- Proofread documents for accuracy prior to final submission to clients.
- Facilitating the merging of 5 Franchise offices, implementing new software programs and collaborating staff
Property Manager
breakfast point realty
Breakfast Point
08.2006 - 06.2025
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Identified potential buyers through cold calling.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Collaborated with other professionals such as appraisers, inspectors, lenders, title companies and attorneys throughout the process of buying and selling real estate.
- Responded promptly to customer inquiries regarding property availability or features.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- new and maintained existing client relationships by cultivating open aEstablished nd positive dialogue, delivering high-quality service and following up after sales close.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Maintained a database of existing customers and prospective leads.
Education
High School Diploma -
Cerdon College
Merrylands, NSW12-2012
Skills
- Performance monitoring
- Production
- Work order monitoring
- Property management expertise
- Complaint resolution
- Coaching
- Mentoring
- Team building
- Real estate license
- Lease renewals
- Property management
- Training staff
- I am confident with using Ailo, Property Me, Flk it over, Snug, Agent Box, Inspection Express
Affiliations
- I also owned and operated a Catering Business specialising in Grazing Tables and managed a staff of 5, whilst catering from 20-300 people.
This took a lot of organisational and multi tasking skills especially when there were multiple jobs.
Timeline
Operations Manager Property Management
McGrath
06.2022 - Current
Property Manager
breakfast point realty
08.2006 - 06.2025
High School Diploma -
Cerdon College
Similar Profiles
Elaine FitzpatrickElaine Fitzpatrick
Sales Agent at McGrathSales Agent at McGrath
Linda GibbensLinda Gibbens
Real Estate Agent at McGrathReal Estate Agent at McGrath
Raneen HashimRaneen Hashim
Front Office Manager at McGrathFront Office Manager at McGrath