Tania Reedy
Port Douglas,Queensland
Summary
Customer-oriented Supervisor with 8 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Retail industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
7
7
years of professional experience
Work History
Duty Manager
Coles
Port Douglas, Queensland
10.2016 - Current
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Education
Some College (No Degree) -
Rotorua Girls High
RotoruaSkills
- Cash Management
- Delegating Work
- Employee Development
- Time Management
- Service Coordination
- Relationship Building
- Performance Management
- Operations Management
- Customer Service
- Motivational Leadership
- Health and Safety Compliance
- Operational Efficiency
- Policy Enforcement
- Strong Leadership
- Work Planning and Organization
Affiliations
Very reliable. Honest hard worker.
Timeline
Duty Manager
Coles
10.2016 - Current
Some College (No Degree) -
Rotorua Girls High
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