Tania Sharma
Sydney
Summary
An Irish graduate with a Second Class Honors (2.1) in Forensic Science and Analysis from Atlantic Technology University (ATU), I bring a solid foundation in Forensic Science alongside several years of experience in the hospitality and administrative sectors. My diverse background has honed my attention to detail, strong analytical skills, and exceptional customer service abilities. I excel at managing complex tasks, ensuring smooth operations, and delivering high-quality results in fast-paced environments. I am fully authorized to work and eager to contribute my unique combination of scientific knowledge and practical experience as a highly adaptable and capable professional across various settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tabcorp
07.2025 - Current
- Assisted customers with placing and processing bets efficiently while providing clear explanations of products and services.
- Delivered frontline customer support by addressing inquiries, resolving issues, and ensuring a positive experience for all patrons.
- Maintained accuracy and compliance with company policies, handling transactions with attention to detail and professionalism.
Barista/Shift Supervisor
Lime Cafe - Regional Work
03.2025 - 07.2025
- Oversaw barista team operations, including training, scheduling, and compliance with cash handling and company policies, ensuring high service standards and operational efficiency.
- Cultivated customer loyalty and team cohesion by delivering exceptional service, driving engagement, and fostering a collaborative, solution-focused workplace culture.
Customer Support Specialist
Woolworths
11.2024 - 03.2025
- Provided comprehensive customer support for the Gift Cards and Everyday Rewards programs, ensuring seamless resolution of inquiries and maintaining high satisfaction rates.
- Assisted customers by verifying and reconciling gift card balances, reissuing lost or unreceived gift cards, and analyzing transaction histories to resolve discrepancies.
• Investigated and resolved points discrepancies by manually adjusting and crediting missing Everyday Rewards points, ensuring accuracy and customer trust.
• Leveraged internal systems and tools to deliver prompt, efficient service while adhering to company policies and maintaining data confidentiality.
• Demonstrated strong problem-solving skills and attention to detail, contributing to enhanced customer experiences and program loyalty by using Systems Applications and Products in Data Processing (SAP)
Sales Specialist
Pernod Ricard Winemakers
10.2024 - 11.2024
- Led the Jameson Irish Whiskey 4.8% ready-to-drink campaign, identifying and onboarding liquor store clients to drive product sales.
- Compiled and organized client contact information in Excel, ensuring accurate data management for outreach and follow-up.
- Conducted sales calls and managed order placement, building strong client relationships through timely communication and proactive follow-ups.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Business Development Specialist
Zevas Communications
03.2024 - 08.2024
- Onboarded businesses on behalf of PayPal, driving brand growth and enhancing customer engagement
- Efficiently resolved client queries and account issues, ensuring seamless B2B interactions and minimizing disruptions to business flow
- Developed Salesforce leads and opportunities, maintaining accurate records of B2B interactions
- Ensured full compliance with ISO/IEC standards through adherence to security protocols and completion of relevant security courses
- Consistently achieved team targets, contributing to the success of key campaigns
Collections & Customer Service Agent
Pepper Asset Servicing
09.2023 - 03.2024
- Managed client mortgage portfolios, ensuring timely payments and maintaining accurate financial records
- Coordinated with financial institutions to oversee mortgage applications and manage payment schedules
- Delivered comprehensive support to clients by addressing payment issues and facilitating loan adjustments, ensuring customer satisfaction and adherence to financial agreements
Customer Service & Technical Support Representative
Infosys BPM
11.2022 - 09.2023
- Provided customer service and technical support, resolving IT issues and assisting with troubleshooting
- Managed inbound and outbound calls, ensuring efficient resolution of customer inquiries
- Worked with internal teams to address complex issues, maintaining high customer satisfaction
- Consistently met performance targets, including call handling time and customer satisfaction scores
Barista & Supervisor
Dee Dee's Cafe & Insomnia Coffee Company
05.2017 - 11.2022
- Supervised daily café operations and delivered exceptional customer service as a barista
- Trained and managed barista team, ensuring adherence to company standards
- Oversaw inventory management and ordering, maintaining efficient stock levels
- Created staff schedules to optimize operational efficiency
Education
B.Sc. (Honours) - Forensic Science and Analysis
Atlantic Technology University
01.2023
School Leaving Certificate -
St. Caimin's
01.2017
Skills
- Customer Service Excellence
- System Applications and Products in Data Processing SAP
- Technical Support
- Business Development
- Salesforce CRM
- Operational Management
- Team Training & Leadership
- Problem-Solving
- Compliance & Security
Certification
- Responsible Service of Alcohol RSA
- Food Handling Certification
Languages
English
Hindi
French
Irish
Timeline
Customer Service Representative
Tabcorp
07.2025 - Current
Barista/Shift Supervisor
Lime Cafe - Regional Work
03.2025 - 07.2025
Customer Support Specialist
Woolworths
11.2024 - 03.2025
Sales Specialist
Pernod Ricard Winemakers
10.2024 - 11.2024
Business Development Specialist
Zevas Communications
03.2024 - 08.2024
Collections & Customer Service Agent
Pepper Asset Servicing
09.2023 - 03.2024
Customer Service & Technical Support Representative
Infosys BPM
11.2022 - 09.2023
Barista & Supervisor
Dee Dee's Cafe & Insomnia Coffee Company
05.2017 - 11.2022
School Leaving Certificate -
St. Caimin's
B.Sc. (Honours) - Forensic Science and Analysis
Atlantic Technology University
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