Tania Stephens
Hamlyn Terrace ,NSW
Summary
Have been apart of the work force for over 30 years and during that time have come to adapt myself to situations that allowed growth with in the role, all the while learning and developing new shills and achievements along the way while developing a resourceful and creative approach.
Ability to Liaise with diverse range of people has given areas to learn from them,while adapting this into current position.
Coming from a diverse background of different positions has encouraged me to be a excellent communication with a understanding of exceptional work ethic.
Overview
18
18
years of professional experience
Work History
Rostering Cordinatior/Clerk
SpiritAbility
Hamlyn Terrace , NSW
06.2021 - Current
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Communicate with all staff on regular/ ongoing and timely fashion.
- Coordinate the roster of all employees regarding their expire nice and training.
- Arrange staffing with consideration of modern award and Work Health Safety requirements.
- Audit all time sheets for payroll and weekly invoicing.
- Maintaining records for participant needs and preferences.
Senior Barber
Gents Of Toronto
Toronto, NSW
09.2019 - 06.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Opening and closing daily routine, counted and documented opening and closing cash amounts daily.
- Cutting,styling,straight razor shaves
- Working daily to maintain a schedule of continuous clients, maintaining quality and service that keep clients coming back time and time again.
Childcare Worker
Kindilan Early Childhood Centre Inc
Forster, NSW
01.2009 - 11.2013
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Consulted with families to discuss activities and behaviors of each child.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities, for class of 30 children to promote children's physical and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Planned and managed learning-focused, imaginative and play-oriented activities for children.
Retail Sales Assistant
Rivers
Orange, NSW
05.2002 - 10.2006
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Stock take,measuring stock level.
- Answered product questions with up-to-date knowledge of sales and store promotions
- Balanced and organized cash register by handling cash, counting change and storing coupons
Owner/Operator
Innovators Hair Studio
Cowra, NSW
04.1993 - 09.1998
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Advertising coordination with business partner to develop mark strategies for radio / newspaper advertising.
- Senior Hairdresser/ Barber - cutting, colour , perming, styling, Straight Razor full shaves,
- Day to day operation of Hair Salon.
Education
Pivoit Point Hairdressing/ Barbering Collage
04.1989
James Sheahan Catholic High School
Orange, NSW12.1988
Skills
- *Ability to falcate entire roster for Company, 89 staff members and allocation of 532 shifts
- *Constant communication with all staff and participant's daily
- * Excellent problem solving skills, ability to work independently in fast past environment
- Quick learner, adapting to diverse situations
Timeline
Rostering Cordinatior/Clerk
SpiritAbility
06.2021 - Current
Senior Barber
Gents Of Toronto
09.2019 - 06.2021
Childcare Worker
Kindilan Early Childhood Centre Inc
01.2009 - 11.2013
Retail Sales Assistant
Rivers
05.2002 - 10.2006
Owner/Operator
Innovators Hair Studio
04.1993 - 09.1998
Pivoit Point Hairdressing/ Barbering Collage
James Sheahan Catholic High School