Tania Storie
New Gisborne,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Administration Officer
John Holland
01.2024 - 05.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administration
HRD Integrated Services
03.2023 - 12.2023
- Online Attendances
- Constructing Training Manuals
- Scanning Student Exams and Assignments
- Replying to emails
- Electronic Filing
- Answering Phone enquiries
- Data Entry
- Printing of Training Manuals
- CASUAL
Administration | Data Entry | Receptionist
Roadmaster Refrigerated transport
05.2021 - 12.2021
- Friendly Customer Service
- Accurate Data Entry
- Scanning Documents
- Liaised with Customers regarding deliveries
- Filing, replying to customer emails
- Reception duties
Cleaner
Boutique homes
03.2020 - 01.2021
- Detailed clean of all windows frames and tracks; joinery, skirting boards and doors wiped down free from dust.
- A full detailed clean of all bathrooms, toilets, and laundries; deep cleaning of all tiles and hard flooring; carpets vacuumed.
- Full detailed clean of kitchen; all cupboards wiped inside and out, benches, splashbacks, sink, stove top etc.
- Garage Walls dusted, joinery, doors and skirting boards wiped down, floors scraped and swept.
- Light switches, power points and air conditioning units all wiped down; pantries, linen cupboards and walk in robes thoroughly cleaned.
Medical Administrator
Vision eye Institute
01.2011 - 01.2013
- Greeted patients on arrival and ensure all consult and test bookings are made for follow up appointments.
- Provided administrative support to Specialists, Medical staff, and Practice Manager.
- Managed busy switch board in a courteous and professional manner.
- Faxing, scanning and filing of documents; Sending of emails and SMS notifications.
- Made appointments and registered new patients onto data base.
- Liaised with patients and their families in a compassionate manner.
- Received and conveyed messages in writing, verbally and electronically.
- Liaised with areas of hospital team and key external stakeholders, including the treating teams, support services and refereeing practices.
Permits Officer | Receptionist | Office Support
Victoria Police
01.2005 - 01.2007
- Friendly and courteous customer service.
- Prepare and distribute reports and communicate results to the team to ensure company goals are met.
- Keep team informed about challenges and issues to ensure open lines of communication within the team.
- Maintain and organise documents, agreements, and customer records.
- Maintain and manage client database with accurate details relating to deals, contracts, and payments.
- Build, implement and manage systems for customers; database management and office support to improve productivity.
- Daily use of Police Intranet and thorough knowledge of associated programs.
- Conduct all duties in accordance with correct legislation, policies, .and procedures.
- Process and issue highway collections and event permits.
- Assist with the bicycle coordination unit.
- Attend to client enquiries face to face via call centre, effective operation of busy switchboard.
Project Officer
Department of Human Services
01.2004 - 01.2005
- Conducted office administration procedures and provided administrative support to staff Liaised and collaborate with internal and external customers and other stakeholders.
- Facilitated and supported process improvements, including development of improved systems and procedures.
- Designed and implemented processes within the department to increase productivity, accuracy, and efficiency.
- Maintained and organised documents, agreements, and customer records.
- Communicated with clients and stakeholders to address enquires and resolve issues.
- Delivered high level of administrative support to Company Director.
Yes Trainee | Completed Cert III in Administration & Records Management
Public Record Office Victoria
01.2003 - 01.2004
- Made bookings for seminars, conferences, and accommodation arrangements.
- Office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering office supplies.
- Maintain and organise documents, agreements, and customer records.
- Maintain and manage client database with accurate details relating to deals, contracts, and payments.
- Build, implement and manage systems for customers; database management and office support to improve productivity.
- Conduct office administration procedures and provide administrative support to Company Director.
- Liaise and collaborate with external clients and other stakeholders.
- Communicated with clients and stakeholders to address enquires and resolve issues.
Education
Certificate III - Medical Administration
TAFE NSW
01.2013
Certificate III - Business Administration
Footscray City
11.2003
Skills
- Ability to take initiative, work independently and within a team
- Strong customer service skills and client focus
- Proficient in Microsoft Office Suites, MYOB, Quick Books and POS systems
- Excellent leadership skills & proven ability to display guidance
- Excellent written and verbal communication skills and thorough understanding of computer systems
- Outstanding organisational and efficiency skills
- Strong creative capability and attention to detail
- Highly motivated, mature, confident, and articulate
- Proven commitment to WHS and maintaining a safe work environment
- Outstanding trouble shooting skills and ability to create effective practices
- Ability to work well in a high-pressure environment
- Quickly learn new procedures and methods
- Demonstrates competence and composure in professional and social settings
- Capable of handling multiple projects concurrently
Timeline
Administration Officer
John Holland
01.2024 - 05.2025
Administration
HRD Integrated Services
03.2023 - 12.2023
Administration | Data Entry | Receptionist
Roadmaster Refrigerated transport
05.2021 - 12.2021
Cleaner
Boutique homes
03.2020 - 01.2021
Medical Administrator
Vision eye Institute
01.2011 - 01.2013
Permits Officer | Receptionist | Office Support
Victoria Police
01.2005 - 01.2007
Project Officer
Department of Human Services
01.2004 - 01.2005
Yes Trainee | Completed Cert III in Administration & Records Management
Public Record Office Victoria
01.2003 - 01.2004
Certificate III - Medical Administration
TAFE NSW
Certificate III - Business Administration
Footscray City
Similar Profiles
Tom WaruTom Waru
Supervisor at John HollandSupervisor at John Holland
Sonali SeneviratneSonali Seneviratne
Civil Construction Labourer at John HollandCivil Construction Labourer at John Holland
Mark KlasnicMark Klasnic
Safety Advisor at John HollandSafety Advisor at John Holland
Harsha AnumandlaHarsha Anumandla
Site Engineer at John HollandSite Engineer at John Holland
Hayley McLuckieHayley McLuckie
Camp Counsellor at Camp ArowhonCamp Counsellor at Camp Arowhon